Collections Representative

JOB TITLE: Collector II

REPORTS TO: Collections Manager

EFFECTIVE DATE: Immediately

COMPENSATION: Base based on experience monthly bonus. Higher compensation with proven track record & experience.

SUMMARY: CCM Finance is a young and fast-growing used auto finance company based in Texas. The company partners with its local dealerships to provide customers access to great vehicle selection, service options, and in-house financing. We are looking for an experienced and growth-minded collections specialist to help anchor our collection operations.

DUTIES AND RESPONSIBILITIES:

• Collect delinquent accounts
• Provide a good customer experience by helping customers through difficult times and offering solutions
• Identify operational issues and suggest improvements
• Monitor and evaluate customer accounts assigned to you and find solutions for past due accounts
• Work with other collection specialists to ensure an effective and cohesive team
• Secure payments through online payment systems and MoneyGram
• Continually organize and rebalance your workload to achieve optimum efficiency and time management
• Other duties as required

REQUIRED:

• No experience required.  This is a role we are able to train accordingly.
• Evidence of past performance and other contributions that improved collection metrics
• Experience with all areas of collection and recovery cycle including welcome calls, insurance verification, collections, repossession decisions and coordination, skip tracing, etc.
• Ability to deliver results individually to achieve high performance
• Experience setting and managing collection queues and determining how to most efficiently coordinate the collection of various aging buckets
• Excellent communication track record with customers, team members, and other company employees
• Understanding of collection and recovery laws and regulations
• Experience and comfort with collection-related technology (DMS account management, DMS reporting, phone systems, spreadsheets, skip tracing tools, etc.).
• All applicants must be authorized to work in the USA without sponsorship

DESIRED:

• Experience using Dealer Socket IDMS or FEX
• Bilingual English and Spanish
• Excellent communication skills

BENEFITS:

• Company-subsidized medical, dental, and vision insurance
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Optional additional insurance benefits
• Generous paid time off (PTO) program
• Six paid federal holidays
• 401(k) plan with company match

Salary : $0