What are the responsibilities and job description for the Ecommerce Account Growth Specialist position at Cart?
About Cart.com:
We're a commerce enablement company empowering thousands of B2C, B2B, and public sector organizations to unify commerce operations from product discovery to delivery.
Our goal is to be the global backbone of commerce by hiring entrepreneurial, innovative, and determined teammates who simplify commerce operations and reach customers seamlessly.
Our Mission:
To deliver a seamless experience for our clients by bridging the gap between our operations, tech, and sales teams.
The Ideal Candidate:
We're looking for a Customer Success Manager (CSM) who excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced environment.
Key Responsibilities:
- Develop and execute strategic account plans for assigned clients, focusing on business outcomes and measurable results.
- Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance.
- Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes.
- Set and manage clear expectations for both clients and internal teams.
- Deliver required reports to clients as outlined in their contractual statements of work.
- Support clients in managing their sku/product catalog and inbound/outbound deliveries.
- Proactively monitor contract adherence to maintain compliance and client satisfaction.
- Manage the implementation of new programs and services in a timely and cost-effective manner.
Requirements:
- Bachelor's degree or equivalent experience.
- 3 years of experience in Customer Success, Account Management, or a related field.
- Excellent relationship management and technical skills.
- Ability to analyze data and make informed decisions.
- Strong project management skills and ability to prioritize tasks efficiently.
Preferred Qualifications:
- Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS).
- Project management experience, having led or contributed to large client projects.
- Prior experience in business development, expanding client accounts, and fostering long-term partnerships.
