What are the responsibilities and job description for the Community Manager position at Carter-Haston?
Description
Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 BasicsCommunity AppearanceIntentional PresentationExceptional HomesPrompt AttentionResident SatisfactionThe 5 Ps
PersonalityPurposePassionPreparationParticipationCarter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities
Responsible for managing the day-to-day operations of your assigned community, maintaining financial and operating goals for the community, and supervising property staffStrategically plan, develop, and submit the property budget for approvalManage performance of onsite team members by ensuring adherence to company policies, training and motivating team members to achieve personal and community goals, and lead by example through upholding the company's culture and valuesResponsible for interviewing, hiring, training, and onboarding new team membersMeet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, preparing and reviewing monthly financial status reportsApproval of daily transactions and tasks related to the financial operation of the community, resident files, accounting records by collecting and posting rent, fees, delinquencies collections, other payments, and enforces the lease to maximize revenueManage financial performance of the community and adhere to parameters set in the annual budgetCollect and post rent payments to resident accounts; manages delinquencyAnalyze economic and marketing trends within the industry to develop marketing strategies for the communityParticipate and document property inspections (grounds, common areas, parking lots, move ins / outs, make-readies, annual inspections, etc.)Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviewsPromote resident satisfaction and retention by following established industry standards and company policiesSpearhead social media campaigns in collaboration with the marketing teamRequirements
One to three years of Multi-family Property Management experienceProficiency with industry software systems such as Yardi, OneSite, Yieldstar, Knock CRM, the NAA lease agreement, and revenue management systemsStrong leadership and team management skillsExceptional oral and written communication skillsProficient in Microsoft Office Suite (Word / Excel / OneDrive)Familiarity with generally accepted financial principals; annual budget preparation and maintenance experience preferredCertified Apartment Manager (CAM) Certification preferred
