What are the responsibilities and job description for the Automotive BDC Manager - CMA's Colonial Subaru position at Carter Myers Automotive?
Job Description
Job Description
Description :
CMA's Colonial Subaru is a leading automotive dealership committed to providing exceptional customer service and driving business growth. We are seeking a dynamic and results-driven Automotive BDC Manager to lead our Business Development Center (BDC) and enhance customer engagement, lead generation, and overall sales performance.
Key Responsibilities :
Lead, train, and motivate the BDC team to achieve performance targets.
Develop and implement effective lead-generation strategies to drive sales and service appointments.
Monitor and analyze BDC performance metrics, ensuring optimal efficiency and customer engagement.
Collaborate with the sales and service departments to align BDC operations with dealership goals.
Implement and manage CRM systems to track leads, follow-ups, and customer interactions.
Ensure a high level of customer satisfaction through professional and timely communication.
Develop scripts, training materials, and processes to enhance team performance.
Maintain knowledge of dealership promotions, inventory, and services to effectively communicate with customers.
Handle escalated customer concerns and inquiries as needed.
Stay updated on industry trends and best practices to continuously improve BDC operations.
Benefits
Employee Stock Ownership Plan (ESOP)
Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
401k plan with company matching
Paid Time Off and Holiday pay
Associate discounts on vehicle purchases, parts, and service
Paid maternity leave after one year of employment
Closed on Sunday
Requirements :
Education and / or Experience
Minimum 3 years of experience in a BDC, or automotive sales environment.
1-2 years of experience in a leadership or managerial role.
Strong leadership, communication, and organizational skills.
Strong understanding of CRM systems, lead management, and digital marketing.
Commitment to providing outstanding customer service and fostering teamwork.
Proficiency in Microsoft Office Suite and dealership management software.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Strong interpersonal and communication skills to engage with customers effectively.
Certificates, Licenses, Registrations
Valid Driver's License
Physical Demands
Sitting for periods while handling contracts, completing paperwork, or working on a computer.
Standing for extended periods while assisting customers or participating in sales events.
Occasionally lifting and carrying promotional materials, paperwork, or vehicle accessories, usually under 20-30 pounds.
Work Environment
Working in a bright, clean, and professional showroom where vehicles are displayed.
Schedule can vary based on dealership hours and sales events. Schedule often includes evenings, weekends, and holidays, as these are peak times for car shopping.
Typical dealership sounds include conversations, phones ringing, and occasional vehicle noise from test drives or nearby service departments.
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