What are the responsibilities and job description for the Service Dispatcher position at Carteret Heating and Cooling?
Company Overview
Carteret Heating & Cooling, Inc. (CHC) has been a trusted provider of heating and cooling services since 1991. Located in Cedar Point, NC, we are committed to delivering high-quality HVAC solutions to our community, ensuring comfort and satisfaction for every customer.
Summary
As a Service Dispatcher at Carteret Heating and Cooling, you will be the vital link between our customers and service technicians. This role is essential in coordinating service calls efficiently while ensuring optimal customer satisfaction and operational effectiveness.
Responsibilities
- Coordinate daily service calls and dispatch technicians to ensure timely responses to customer requests.
- Utilize GPS and logistics software to optimize routing for service teams.
- Communicate effectively with customers regarding service schedules and updates.
- Monitor technician performance and provide support as needed during service calls.
- Maintain accurate records of service requests, technician assignments, and customer interactions.
- Analyze data to improve dispatch efficiency and customer satisfaction levels.
- Manage phone systems to ensure seamless communication within the team.
Qualifications
- Proven experience in dispatching or logistics coordination, preferably in the HVAC industry.
- Strong communication skills for effective interaction with customers and team members.
- Familiarity with GPS systems and logistics software is highly desirable.
- Ability to analyze data for decision-making purposes.
- Proficient in data entry with attention to detail (i.e. QuickBooks).
- Experience with phone systems is a plus.
If you thrive in a fast-paced environment and have a passion for providing excellent customer service, we invite you to apply today to join our dedicated team at Carteret Heating & Cooling!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Cedar Point, NC 28584 (Required)
Ability to Relocate:
- Cedar Point, NC 28584: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18