Program Supervisor I (Secure)

Job Overview

Location/Schedule: This is a float position that supervises overnight-shift employees across 3 secure licensed treatment facilities in the Portland, OR metro area. The schedule for this position is typically Sunday through Thursday, 11:00 p.m. to 7:30 a.m., but requires frequent flexibility to accommodate program needs and daytime training obligations. 

Position: Program Supervisor I  

Program: Secure Residential Services

Cascadia’s Mission and Vision:  

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. 

Program Description: Cascadia operates three secure residential homes in the Portland Metro area. These are homes for adults who experience severe and persistent mental health challenges. Employees work as a team to provide comprehensive services that focus on psychiatric treatment, personal care, skills training, and case management. Our residents are referred from the counties or the state and must either be under commitment or have a guardian. The focus of treatment is on immediate safety and preparing individuals to live in a less restrictive environment. Our work is important, impactful, and rewarding to those we are lucky enough to serve. Sites include Faulkner Place, Arbor Place, and Barbara Roberts House.

Position Description: The Program Supervisor I works as a member of an interdisciplinary team to implement and monitor treatment for residents within the secure residential facility, while supporting a Trauma Informed Care environment. With the high prevalence of trauma among individuals receiving mental health services, it is required the Program Supervisor I understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.  This position involves participation and implementation of program goals and objectives to promote a strengths-based, client centered approach to assisting residents in achieving individual goals and ultimately transitioning to a less restrictive setting. The Program Supervisor assures that program activities are administered in cooperation with treatment team members and as directed by the Program Manager. Program Supervisors provide general and specific direction to team members, are responsible for management of the program milieu, and serve as a back up to those supervised.  

Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary.    

• Integrate best practices into the day to day operations including; Harm Reduction, Trauma Informed Care and Motivational Interviewing.   

• Establish work plans and priorities for staff members and assess the progress of staff members; take corrective action as needed.  Conduct performance reviews for staff members or provide the Program Manager with information necessary to assess performance.  

• Provide training and guidance to staff to ensure that program goals and objectives are met.  

• Under the direction of the Program Manager, develop and manage the therapeutic milieu.  

• Model therapeutic interventions and counseling with residents as needed or directed; assist staff members by helping to resolve difficult client/program situations.  

• Participate in regular supervision, attend clinical case conferences and staff meetings to gain knowledge and communicate program and resident needs.  

• Model individual and/or group training in living skills, supervision, and support in areas such as self-care, hygiene, community resources, and other life skills as directed by the plan of care.  

• Prepare various reports for the Program Manager or other stakeholders as required/requested.   

• Operating within budget and deliver a high level of service. Monitor expenditures and use of agency/program resources, making suggestions and putting plans into action to enhance efficiencies.   

• Assure that the program is adequately staffed and may need to cover shifts.  

• Coordinate with oncoming shift regarding resident concerns, building/program needs, and any issues relevant to ensure the smooth operation of the program.  

• Provide input on all relevant documentation and procedural requirements.  

• Comply with and implement the regulations, policies, and procedures under which the facility is licensed and operates.  

• Assure that staff members’ and own documentation is complete and maintained in electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations.  Maintain accurate and up-to-date documentation as required, associated with billing, assessment, treatment, client’s progress and other activities.   

• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.   

• Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma informed environment for residents and staff.     

• Demonstrate responsibility for safety of consumers and/or residents, staff and property; possess familiarity with fire regulations and evacuation procedures.  

• Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities in order to develop professional skills and abilities.  

• Adhere to mandatory abuse reporting laws and HIPAA requirements. ·    Remain awake on all shifts.  

Role Specific Responsibilities:  

• Be a part of a rotation to remain working on-site for up to eight (8) additional hours in the event that the following shift has inadequate staffing.    

• Administer seclusion and restraint techniques as defined in non-violent physical intervention training.  

• May need to assist in meal set-up, preparation, serving, and clean up related to meal times or cooking group activities. Perform other household chores as needed, including but not limited to, light housekeeping and cleaning of biohazards.    

• May need to accompany residents to, and assist residents during medical appointments in the community.  

• Perform other duties as assigned.  

Qualifications  

Education: The incumbent must possess a Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full time professional experience working with adults with severe and persistent mental illness. This position must demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in OAR 309-016-0005. Certification must be kept current and compliant with the OAR’s.  

Experience:  

• A minimum of three years of clinical experience providing inpatient or outpatient services is preferred.   
• Experience providing supervision is a plus.  

Specialized Knowledge, Skills and Abilities:  

• Knowledge of Motivational Interviewing   

• Understanding of Trauma Informed Care and Illness Management and Recovery principles   

• Skills necessary for strengths-based services provision  

• Operate computer hardware and software at a level needed to effectively perform job functions 

• Enter and retrieve data   

• Prepare reports  

Other: Ability to perform CPR, First Aid, and properly use AED equipment.  CPR/ First Aid certifications are required and must remain current.    

Working Conditions  

Work is performed in a secure (locked) residential setting. As a transitional program specializing in assisting individuals in moving to lower levels of support and structure, there is a strong emphasis on community reintegration, utilizing a comprehensive rehabilitation program that includes therapy and skills-building groups, dual-diagnosis treatment, nutrition and exercise, a vocational training program and staff-escorted community outings. The program adheres to a Harm Reduction model, incorporating Trauma Informed Care and Motivational Interviewing strategies through individual and group therapeutic services, as well as individualized and group basic life (cooking, housekeeping, budgeting) and social skills training. Daily routines may be hectic and will likely require the Program Supervisor I to perform various functions of the site and, on occasion, perform the tasks of other employees as needed.  Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants.    

Periodically, staff may be required to work a double shift if the need arises, due to the staffing requirements within the program.    

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients.  The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.   

Physical Demands: Activities and structure support community integration, assisting residents in continued growth for successful independent living. Employee must be approved to provide transportation using agency vehicles in order to support resident access to the community.  The Program Supervisor must also have the ability to assist residents to participate in a variety of activities, events, and excursions involving skills building and community integration. Must have the ability to assist the team in providing safety to all residents and staff in potentially volatile situations.    

Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or accommodation due to a disability, contact us at 503-963-7654. 

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($)

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