What are the responsibilities and job description for the National Accounts Executive position at Cash-wa Distributing Co Of Fargo Llc?
Company Overview: Cash-Wa Distributing of Fargo is part of the Cash-Wa family of companies. As the largest privately owned broadline food distributor in the Midwest, serving customers in 11 states, we believe that exceptional customer service is the cornerstone of strong customer relationships. Our commitment is to deliver the best service in the business!
Position Overview: The National Accounts Executive role reports to the Director of National Accounts. This is a non-commissioned sales role, focusing on chain, institutional, and school accounts. Specific focus area may vary depending on business needs.
Responsibilities:
- Build successful relationships with school and chain account customers by initiating regular calls to ensure program account orders and assist customers with placing orders if necessary.
- Provide superior consultative sales and service to foster strong customer relationships.
- Provide and update customized product order guides for proprietary items.
- Conduct business reviews with customers to assess performance, identify growth opportunities, and address any issues.
- Notify customers of outages or shortages and assist in finding substitutions where applicable.
- Promote a culture of collaboration, accountability, and continuous improvement within the National Accounts team.
- Collaborate with cross-functional teams including Sales, Operations, and Finance to align account objectives with overall company goals.
- Work closely with Merchandising to ensure proper inventory levels of needed products are maintained and available to assigned customers. Prepare and present projected usage information to Merchandising in a timely manner.
- Service customers within contract guidelines.
- Audit and monitor contract pricing.
- Manage customer credits and rebills.
- Attend and/or facilitate customer meetings.
- Participate in product training.
- Strengthen customer relations in collaboration with the Director of National Accounts.
- Some travel required for customer and prospective customer visits.
- Attend sales meetings as required.
- Perform other duties as assigned.
CWD is an EEOC employer and considers all applicants without regard to race, religion, color, national origin, sex, gender, age, veteran status, disability, or any other basis protected by law.
Qualifications:
- High school diploma required; AA degree in Dietetics, Nutrition or CDM preferred.
- 2-3 years of experience in customer service and/or contract sales preferred.
- Excellent organizational, critical thinking, and analytical skills with the ability to prioritize tasks.
- Knowledge of the food service industry.
- Understanding of the market area, including the industry, customers, and competitors.
- Proficiency in computer skills with ability to learn new applications; knowledge of Excel, MS Word, and Outlook is desirable.
- Valid drivers license required.
- Strong interpersonal and communication skills, both written and verbal.
- Must project a positive attitude.
Essential Functions:
- Constant sitting for prolonged periods while performing desktop activities or driving.
- Frequent stand/walk throughout all office areas.
- Constant use of both hands/arms, in reaching/grasping/fingering while performing desktop activities and keyboarding.
- Occasional lifting, 1-20 lbs., normal office supplies.
- Occasional bend/squat/kneel while filing or retrieving materials from lower areas.
- Constant use of sight/hearing/speech necessary to perform essential job functions.
- Able to prioritize workload.
- Requires good communication and interpersonal skills both on the phone and in person.
- Must be able to deal with frequent interruptions, fast pace, and deadlines.
*constant - 80% *frequent - 20-80% time *occasional - under 20% time
