Service Coordinator

Westphal & Company is a fourth generation family owned company. Founded in 1931, we have grown into one of the top electrical contractors in the Midwest. We operate in a diverse number of industries including solar, industrial, governmental, healthcare, education, and science & technology, to name a few.

Our company culture thrives on a people-first mentality and is designed to give our team motivation, resources, and opportunities to excel and grow as individuals and professionals.

We are a full service contractor – we can provide any and all electrical and technology construction services our clients require, from large industrial and institutional facilities to a residential service call. 

The Service Coordinator will work closely with Westphal & Company’s Wisconsin Electrical Service Department. This entry-level position works directly with our customers, Service Electricians, Service Managers, Project Managers and Accounting personnel, to ensure accurate communication and scheduling.

Responsibilities:

• Serve as the primary contact for customers, contacting the Service Department via phone or electronically.
• Provide exceptional customer service.
• Classify and prioritize customer inquiries and create Work Orders in our enterprise software system.
• Provide project support for Service Managers and Service Electricians to ensure that all personnel are dispatched and scheduled properly while meeting customers’ expectations.
• Collaborate with Accounting to review work orders and vendor invoices for accuracy while ensuring that customer invoices are sent out accurately and in a timely manner.
• Assist with the Service Department’s marketing and business development program through a variety of tasks focused largely on proposals, marketing collateral, and other communications.
• Leverage technology for efficient task management and documentation.

Requirements:

• Excellent communication and interpersonal skills.
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Good computer skills: knowledge of and proficiency in common office applications such as MS Office, general software navigation and willingness to learn the company’s enterprise software.
• Preferred Background: 
• Customer service experience preferred
• Technical knowledge or experience in contracting dispatch is preferred but not required.
• No specific education or electrical knowledge is required.

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
https://catalystcareergroup.com/event/madison-diversity-job-fair-mar2025/

Madison Diversity Job Fair
Tuesday, March 25, 2025
10:00AM - 12:30PM
Sheraton Madison Hotel
706 John Nolen Drive
Madison, WI 53713

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.

• Dress professionally—First impressions go a long way.

• Bring multiple copies of your resume.

• Arrive anytime between 10 AM and 12:30 PM—Plan to spend 45 minutes to 1 hour at the event.

• Bring a friend—All job seekers are welcome.

• Prepare a brief but effective “brag” to let the people you meet get to know you.

• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
https://catalystcareergroup.com/event/madison-diversity-job-fair-mar2025/