Workforce Development Program Manager

SUMMARY:

Provides oversight of Workforce Development program, which delivers classroom instruction, job readiness training, and other services to participants with a goal of achieving self-sufficiency. This role is responsible for managing the workforce and employment partnerships across the agency

ESSENTIAL DUTIES:

• Promotes the Workforce Development program through outreach and media.
• Identifies and recruits appropriate candidates for participation in the program.
• Conducts assessment of experience, skills, and work limitations with new students.
• Is responsible for coordinating workforce and employment services across the agency.
• Tracks client workforce and employment data across all programs.
• Facilitates classroom instruction using pre-approved curriculum and other resources as needed.
• Facilitates workshops on soft skills and workplace essentials.
• Develops partnerships with other organizations and coordinate guest presentations on appropriate topics related to professionalism in the industry.
• Identifies and solicits industry partners for possible future job placements.
• Assists clients in completing applications and arranging transportation for work.
• Assists with the research for grants and funding opportunities.
• Works with the grant team to help complete grant applications.
• Conducts follow-up with employers after placement to ensure their satisfaction and troubleshoot any potential concerns or problems.
• Provides all services according to program and agency guidelines and mandates.
• Serves as liaison with other community agencies and professional partners.
• Completes any required reports or data collection activities as prescribed by funders, partners, or agency leadership in a timely and accurate manner.
• Troubleshoots client problems and concerns.
• Reviews program guidelines and updates and participates in training to ensure that services meet funder expectations and requirements.
• Conform and abide by all regulations, policies, work procedures and instructions.
• Maintains accurate client/program records regarding services provided including contacts/ businesses for potential future placement, according to Agency guidelines, using the database(s) provided by the agency and within Agency time frame.
• Actively participates in supervision sessions, periodic team meetings, and training.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Supervision of workforce development program staff as well as supervision of interns assigned to the program.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree in social service or related field.
• At least 2 years of experience providing exceptional customer service.
• Knowledge of human learning and an ability to adapt and use various methods of instruction for group and individual learning. Experience delivering training preferred.

Additional Skills or Requirements

• Familiarity with industries in need of participants from job-training programs in the Nashville area.
• Must be over age 21.
• Effective interpersonal skills.
• Excellent customer service knowledge and skills.
• Ability to facilitate intercultural communication and to create an environment where differences are respected.
• Excellent written and verbal communication skills.
• Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
• Ability to handle confidential information with extreme professionalism.
• Ability to plan and organize work, work under pressure, and meet deadlines.
• Ability to follow tasks through to completion.
• Ability to work well as a team and independently with minimal direction.
• Proficient with Microsoft Office applications.
• Ability to learn databases, and other systems.
• Current driver’s license required. Ability to legally operate a motor vehicle and provide own transportation.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, sit, use hands to feel objects and work with typical office equipment, reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 20 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to moderate noise levels in the work environment. The Catholic Pastoral Center and the C.E. McGruder FRC are smoke free facilities.