Intake and Administrative Support Specialist

Intake Coordinator & Office Assistant

Job Description

Part Time/Hourly/Non-Exempt

Qualifications:

· High school diploma or equivalent

· Excellent communication, interpersonal, and organizational skills

· Nondiscriminatory attitude regarding people and the ability to work with all populations

· Skills in the operation of office equipment; computer literate

· Must be able to pass a criminal background check

· Must be an Idaho resident with a valid Idaho driver’s license

·

Main Areas of Responsibility:

· Answer and manage all Social Services intake calls while serving as back-up for front desk receptionist

Duties and Responsibilities:

· Assess caller's needs and accurately enter information into appropriate software

· Answer all overflow calls from the front desk

· Direct calls to appropriate staff

· Greet all visitors at the front desk

· Comply with program privacy and confidentiality policies

· Answer the phone in a timely manner and respond to voicemails promptly

· Assess if a caller may be eligible for any of CCI's social services programs or other CCI programs

· Coordinate and assist emergency open cases with case managers

· Assist in administrative tasks as necessary

· Must have computer skills in Google Suite and Microsoft and feel comfortable in their ability to learn field specific software

· Coordinate and assist emergency open cases with case managers

· Assist in maintaining confidential and accurate files

· Cover the front desk and reception as needed

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee assistance program
• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• No weekends

Language:

• English and Spanish (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Boise, ID 83709 (Required)

Ability to Relocate:

• Boise, ID 83709: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21