What are the responsibilities and job description for the Medical Customer Service Representative position at Catholic Health Initiatives?
CHI Health provides you with the same level of care you provide for others. We care about our employees well-being and offer benefits that complement work / life balance.
- With you in mind, we offer the following benefits to support your work / life balance :
- Health / Dental / Vision Insurance
- Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24 / 7)
- Premium Access to our Family Care Program supporting your needs for childcare, pet care, and / or adult dependent care
- Voluntary Protection : Group Accident, Critical Illness, and Identity Theft
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Adoption Assistance
- Wellness Programs
- Flexible spending accounts
- Responsibilities
- Essential Key Job Responsibilities
- Communicate and discuss medical supplies / equipment needs with patients.
- Answer any medical billing questions for patients.
- Research insurance eligibility and coverage / benefits on patients and complete any necessary paperwork and / or submit clinical notes in a timely manner to ensure approval of claims.
- Maneuver billing software to make updates to patient, insurance and inventory records.
- Keep adequate records while adhering to HIPAA guidelines and regulations.
- Professionally communicate with other members of CHI team as well as with internal and external providers.
- Identify claims that have not been processed by either insurance or patient. After claim is identified take the next step in payment collection process.
- Other duties as assigned by management
- Qualifications
- Required Education
- for CHI Leadership Job Levels from Supervisor through President)_
- Required Education for Staff Job Levels
- Required Licensure and Certifications
- Required Minimum Knowledge, Skills and Abilities
- PREFERRED Qualifications
- Pay Range
CHI Health St. Elizabeth founded by the Sisters of St. Francis of Perpetual Adoration in 1889 is a full-service 260-bed nonprofit regional medical center in Lincoln Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care womens health burn and wound cardiology oncology emergency medicine orthopedics and neuroscience.
This position contributes to the mission of CHI Health by ensuring medical and pharmacy benefits are accurately provided and billed as well as management of patient and physician accounts receivable. This position works collaboratively with purchasing, patient care, ancillary and pharmacy services to ensure appropriate and timely notices to patients.
Does Not Apply
none
None required
Ability to utilize computer processing in day to day activities; strong knowledge of applicable laws, regulations, guidelines and professional standards; good communication skills; strong teamwork skills; must demonstrate personal traits of a high level of motivation; professionalism; trust; and place a high value on treating others with dignity and respect. Proficient in Microsoft Office programs (Excel, Word, Outlook, etc). Knowledge of HCPC, ICD-10, HCFA a plus. Ability to perform non-complex mathematical calculations a must.
High school diploma or GED. A minimum of two years medical supplies and / or billing experience is desirable. Understanding of medical terminology and disease processes are preferred.
15.00 - $20.33 / hour
We are an equal opportunity / affirmative action employer.
Salary : $15 - $20
