What are the responsibilities and job description for the Returns Associate Professional position at Cavender's?
Job Summary:
Are you a customer-focused individual with excellent communication skills? Do you thrive in fast-paced environments where no two days are ever the same? As a Returns associate at Cavender's, you will have the opportunity to make a real difference in our customers' lives by providing exceptional service and support during the returns process.
Responsibilities:
Requirements:
About Cavender's:
Cavender's is an Equal Opportunity Employer, committed to diversity and inclusion, creating a welcoming environment for all candidates. We believe in hiring talented individuals who share our values and passion for delivering exceptional customer experiences.
Are you a customer-focused individual with excellent communication skills? Do you thrive in fast-paced environments where no two days are ever the same? As a Returns associate at Cavender's, you will have the opportunity to make a real difference in our customers' lives by providing exceptional service and support during the returns process.
Responsibilities:
- Process returns and exchanges in accordance with company policies and procedures.
- Communicate with customers regarding return and exchange policies, addressing their concerns and providing solutions.
- Verify the condition and accuracy of returned merchandise, documenting any discrepancies.
- Maintain accurate records of returns, exchanges, and merchandise adjustments, using company-approved software applications.
- Collaborate with colleagues to resolve customer complaints and ensure a positive experience.
- Participate in training programs to enhance skills and knowledge in areas such as customer service, returns processing, and merchandise handling.
- Adhere to company safety policies and procedures, maintaining a safe working environment.
Requirements:
- Age 18 or older, possessing basic math skills and ability to accurately read labels, tickets, and merchandise documentation.
- Ability to identify colors, sizes, quantity, label, and SKU information, ensuring accuracy in product handling.
- Strong written and oral communication skills, facilitating effective customer interaction.
- Able to self-manage time to achieve daily order fulfillment requirements, meeting deadlines with ease.
- Able to maintain positive behavior in team environments, contributing to a collaborative atmosphere.
- Able to operate computer systems with minimal direction, leveraging technology for efficiency.
- Able to understand, speak, and read English with sufficient proficiency, communicating effectively with customers.
- Punctual attendance and alertness throughout shifts, demonstrating reliability and responsibility.
- Able to work varied shifts, including weekends and holidays, and overtime as required, showcasing flexibility and adaptability.
- Able to lift and carry merchandise weighing up to 50 lbs, performing physical tasks with ease.
- Able to perform physical tasks such as climbing stairs and vertical ladders, navigating challenging environments.
About Cavender's:
Cavender's is an Equal Opportunity Employer, committed to diversity and inclusion, creating a welcoming environment for all candidates. We believe in hiring talented individuals who share our values and passion for delivering exceptional customer experiences.
