What are the responsibilities and job description for the Order Specialist position at Cayman Ltd?
Sapphire North America (SNA) is a distributor of novel research tools and a subsidiary of Cayman Chemical. We offer scientists and purchasing groups in North America a convenient source for unique products from manufacturers around the world without the complications of international ordering.
Our dedication to our customers extends to our supplier relationships. We seek suppliers with active R&D groups who are willing to collaborate with researchers and welcome their input. Our goal is to keep our customers updated with the latest products from a range of international suppliers.
Sapphire North America is looking for an Order Specialist to assist in order fulfillment from start to finish. This includes receiving and processing customer orders, packing and shipping, tracking orders, and communicating with customers. This role would report to the Operations Coordinator.
Responsibilities and Duties :
- Process orders received by website, phone, email, fax, etc.
- Maintain accurate and detailed records of client history : interactions, transactions, inquiries, complaints, comments, and plans of action
- Send and collect payment for invoices, including procurement portals
- Pack and ship orders according to instructions and customer preferences
- Resolve customer queries and complaints
- Maintain and update inventory as needed
- Procure shipping materials as needed
- Assist with purchase orders and importation of products
- Support Operations Coordinator with other order responsibilities as needed
Requirements :
What we Provide :