What are the responsibilities and job description for the Operational Support Analyst position at CC-CP Merger Sub LLC?
Are you a detail-oriented problem-solver with a passion for operational excellence? Join Central Payments as an Operational Support Analyst, where you’ll play a key role in supporting our brand partners, managing network workflows, and ensuring smooth payment operations.
What You’ll Do:
- Manage and triage incoming support tickets via Zendesk, ensuring accurate details and prioritization.
- Support daily operations across various payment programs, resolving challenges to maintain efficiency.
- Assist in onboarding new brand partners and implementing new products.
- Oversee network workflows, including BIN management, card network oversight, and quarterly reporting.
- Collaborate with internal teams to troubleshoot and resolve operational issues.
- Utilize tools like SmartSheets and Microsoft Office to manage workflows effectively.
- Contribute to process improvement initiatives and documentation updates.
- Assist with program setup, validation testing, and quality assurance for new projects.
- Support compliance efforts by drafting policies and procedures for network operations.
- Work closely with financial partners to escalate and resolve complex issues.
Why You Should Join Us:
- Be part of a dynamic fintech company that values innovation and teamwork.
- Gain hands-on experience with payment processing, network operations, and partner support.
- Access career growth opportunities in a rapidly evolving industry.
- Work in a collaborative, supportive environment where your contributions make an impact.
What You Bring:
- Familiarity with platform operations, including API integrations, data management, and system architecture.
- Understanding of network operations and workflows within payments.
- Strong problem-solving skills with a proactive mindset.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Excellent communication skills, with the ability to translate technical concepts for various audiences.
- Strong interpersonal skills and the ability to collaborate across teams.
Qualifications:
- Bachelor’s degree in business administration, finance, management, or a related field, or equivalent experience.
- 1–3 years of experience in platform support, operations, or a similar role.
- Basic knowledge of prepaid products, payment operations, and customer support functions.
What We Offer:
- A hybrid work environment with flexibility.
- Opportunities for professional growth and development.
- A supportive team culture where your voice is heard.