What are the responsibilities and job description for the Operational Support Analyst position at Central Payments?
Job Description
Job Description
Are you a detail-oriented problem-solver with a passion for operational excellence? Join Central Payments as an Operational Support Analyst, where you’ll play a key role in supporting our brand partners, managing network workflows, and ensuring smooth payment operations.
What You’ll Do :
Manage and triage incoming support tickets via Zendesk, ensuring accurate details and prioritization.
Support daily operations across various payment programs, resolving challenges to maintain efficiency.
Assist in onboarding new brand partners and implementing new products.
Oversee network workflows, including BIN management, card network oversight, and quarterly reporting.
Collaborate with internal teams to troubleshoot and resolve operational issues.
Utilize tools like SmartSheets and Microsoft Office to manage workflows effectively.
Contribute to process improvement initiatives and documentation updates.
Assist with program setup, validation testing, and quality assurance for new projects.
Support compliance efforts by drafting policies and procedures for network operations.
Work closely with financial partners to escalate and resolve complex issues.
Why You Should Join Us :
Be part of a dynamic fintech company that values innovation and teamwork.
Gain hands-on experience with payment processing, network operations, and partner support.
Access career growth opportunities in a rapidly evolving industry.
Work in a collaborative, supportive environment where your contributions make an impact.
What You Bring :
Familiarity with platform operations, including API integrations, data management, and system architecture.
Understanding of network operations and workflows within payments.
Strong problem-solving skills with a proactive mindset.
Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
Excellent communication skills, with the ability to translate technical concepts for various audiences.
Strong interpersonal skills and the ability to collaborate across teams.
Qualifications :
Bachelor’s degree in business administration, finance, management, or a related field, or equivalent experience.
1–3 years of experience in platform support, operations, or a similar role.
Basic knowledge of prepaid products, payment operations, and customer support functions.
What We Offer :
A hybrid work environment with flexibility.
Opportunities for professional growth and development.
A supportive team culture where your voice is heard.
