BAU - Test

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title BAU - Test Location Akron Facility Akron Medical Office Department Job Code AK9959 Shift Days Schedule 8:00am-5:00pm Job Summary Under the supervision of the Nurse Manager or designee, the Unit Clerk provides a high level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience. Performs administrative and clerical duties to ensure efficient operational flow in their assigned department. Job Details Job Responsibilities: Conducts an in-person greeting, and welcomes newly admitted and transferred patients to the unit. Communicates with and facilitates communication between patients, families, other departments and health care team members regarding patient care. Assists with processing patient admissions, transfers and discharges. Provides concierge service to assist patients and families with way finding and directs them to available resources. Assembles and maintains patient medical records and other documents related to patient care. Assists with unit clerical functions. Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices. Responds to patient call lights in a manner that expedites appropriate follow through as needed. Maintains appropriate level of forms, materials and supplies. Keep Nursing Station clean and organized including wiping down counters, phones and keyboards. Other duties as assigned. Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, professional appearance and display of ID badge, and safety. Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements. Education: High School Diploma or equivalent. Certifications: None required. Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Successfully completes/passes all mandated programs as required by policy and competencies/skills as required. Work Experience: Minimum one (1) year experience in a customer service-related role. Microsoft Office experience preferred. Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires frequent data entry, standing and walking for extensive periods of time. Requires normal or corrected speech, hearing and vision. Requires some exposure to communicable disease or body fluids. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days. Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.