What are the responsibilities and job description for the End User Technical Support Analyst position at CCS Global Tech?
Job Details
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Scope of the Proposed Services
- Responsible for basic field support including desktop reimaging and deployment of new end-user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support, including troubleshooting, hardware replacement, and applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation, and configuration.
Mandatory Expertise and/or Relevant Experience
- Customer Service Skills
- Windows Imaging and Driver Management
- User Profile Analysis and Migration
Desirable but Not Mandatory Expertise and/or Relevant Experience
- Active Directory Domain Services
- Troubleshooting skills with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third-party software to be migrated and handled on a case-by-case basis
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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