What are the responsibilities and job description for the Customer Service/Case Processor position at CDL Consultant, Inc.?
Job Responsibilities
- Interact with customers by answering phone calls promptly, responding to emails within a timely manner
- Log detailed notes into company software as they are completed
- Make daily inbound and outbound calls
- Provide customers with updates when needed
- Update and maintain electronic customer records including contact details, issues, and resolutions
- Update billing information
- Analyze progress and set goals to improve customer satisfaction
- Participate in regular staff meetings, trainings, and report on any customer issues
- Assist team members when needed
- Resolve complaints and customer problems in an efficient and friendly manner
Job Skills & Qualifications
Required:
- Ability to work in office (this is not a remote position)
- High school diploma or equivalent
- Ability to comfortably sit for long periods of time
- Attention to detail
- Strong interpersonal skills
- Strong organizational skills
- Computer proficiency
- Problem-solving ability
- Ability to resolve conflict and de-escalate customer issues
- Ability to multi-task and meet deadlines
- Bilingual
Preferred
- Previous customer service experience
- Sales experience
- Bilingual
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Required)
Language:
- Spanish, Russian (Required)
Work Location: In person
Salary : $17 - $19