What are the responsibilities and job description for the Golf Shop Attendant position at Cedar Point Club?
Cedar Point Country Club is looking for an energetic, personable, and punctual self-starter to join our team. This person will be responsible for selling golf shop merchandise to customers, handling cash and credit transactions, answering phones, interactions with patrons, and providing information and handling request and complaints with a positive attitude and in a friendly, professional manner. They will assist with inventory control, maintain the cleanliness of the golf shop and ensure the merchandise displays are properly stocked and organized.
Job Requirements
Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs. Assist customers with special merchandise orders.
Collect money or process credit cards, record sales transactions and issue receipts for all merchandise sales, greens fees, car/pull cart rental fees and club rental fees.
Answer phones, maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Take messages for patrons who may be on course.
Interact with members and guests in a congenial and professional manner. Assist patrons with information regarding tournaments, special events, club activities, policies, etc.
Assist in packing and/or unpacking inventory, arranging and displaying golf shop inventory. Assist with physical inventory at month end in accordance with inventory procedures.
Ensure that the golf shop is maintained per company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf, cart service and other services as applicable.
Perform other duties as applicable.
Education/Qualifications
High School Preferred
1 year experience in golf shop and/or customer service/retail sales environment preferred.
Demonstrated quality written, verbal, and interpersonal communication skills.
Ability to analyze and solve problems, efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights, holidays & weekends.
Positive attitude, professional manner and appearance in all situations.
Compensation: Hourly rate commensurate with qualifications. Opportunity for golf shop profit share after 90 days of employment.
