Customer Success Manager

Location : Des Plaines, IllinoisJob Type : PermanentCompensation Range : $80,000 - 90,000 per yearAs a Customer Success Manager, you will play a vital role in guiding our clients through their journey in our coaching program. Acting as their primary point of contact between workshops, you'll provide support, insights, and encouragement to ensure they maximize their experience. Your expertise in our tools and concepts will allow you to offer strategic advice, helping clients apply our frameworks to their businesses effectively. This role is both rewarding and impactful, offering you the chance to make a meaningful difference in the lives of entrepreneurs.Responsibilities : 1. Client Retention & Renewal SalesAchieve 75% or higher renewal rates by ensuring client success and satisfaction.Actively engage clients through personalized outreach, addressing their needs and reinforcing the value of the program.2. Client Success & SupportManage and coach 150-200 clients between their scheduled workshops.Become an expert in our coaching concepts and tools to guide clients effectively.Assist with client scheduling and ensure attendance consistency.Handle client inquiries and concerns with professionalism and integrity.3. Workshop Facilitation & EngagementAttend and support 6-10 workshops per quarter, assisting clients with questions and guidance.Occasionally travel to various North American workshop locations (up to eight one-week trips per year).Lead engaging presentations on program concepts and tools, showcasing strong public speaking skills.4. Re-engagement & Business DevelopmentConnect with former clients to encourage re-enrollment, with a goal of 12-24 returning clients per year.Present tailored solutions to meet individual client needs and demonstrate program value.Qualifications : 4 years of experience in sales and client relationship management.A college or university degree is preferred.Flexible, adaptable, and able to maintain a sense of humor in a fast-paced environment.Strong planning and organizational skills-you stay ahead of deadlines and anticipate needs.The ability to balance big-picture thinking with attention to detail.A positive, energetic personality and a collaborative spirit.Skills : A self-starter who thrives on autonomy and takes ownership of results.Exceptional time management skills with the ability to handle multiple priorities effectively.A confident, proactive communicator who takes initiative to drive action.A strong entrepreneurial mindset-you embrace change, seek opportunities, and thrive in a dynamic environment.A persuasive communicator who can build relationships and connect with diverse individuals.JOBID : 1079761#LI-CELLA#LI-KF1#PLEqual Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category : Customer Service, Keywords : Client Services Manager, Location : Des Plaines, IL-60018

Salary : $80,000 - $90,000