What are the responsibilities and job description for the Intern Knowledge Management - CS position at Celonis?
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team :
We are seeking a dynamic and detail-oriented Knowledge Management Intern to join our Customer Support Organization. This internship provides an excellent opportunity to contribute to the implementation and maintenance of our Knowledge-Centered Service (KCS) methodology while gaining hands-on experience in knowledge management processes and tools. The ideal candidate is passionate about knowledge sharing, possesses strong analytical skills, and enjoys working in a collaborative environment.
The Role :
- Hands-on experience with KCS methodologies and knowledge management systems.
- Exposure to cross-functional collaboration within a global organization.
- Opportunities to develop analytical, communication, and project management skills.
The work you'll do :
Perform regular reviews of knowledge articles to ensure they align with our content standards.
Evaluate knowledge usage during the case-handling workflow.
Respond to knowledgebase functionality questions and provide guidance across various teams.
Assist with light administrative tasks, including content and user management within the knowledgebase system.
The qualifications you need :
Visa sponsorship is not offered for this role.
The base pay range below is for the role in the specified location, based on a Full Time Schedule.
Total compensation package will include base pay and sick time off. Please note that the base pay range is a guideline and that the actual total compensation offer will be determined based on various factors, including, but not limited to, the applicant's qualifications, skills, experiences, and location.
The base pay range below is for the role in New York, based on a Full Time Schedule.
28-$35 USD
What Celonis Can Offer You :
About Us :
Celonis helps some of the world's largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It's system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Equal Opportunity at Celonis :
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race / ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Your Privacy :
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Salary : $28 - $35
