What are the responsibilities and job description for the Help Desk Support Specialist position at Cembre Group?
TECHNICAL SUPPORT – IDENTIFICATION & LABELING
Inside technical support at Cembre Inc. is responsible but not limited to the following functions :
Role Expectations
- Support the sales team and customers from an internal position via email and phone
- Resolve any issues they are facing related to any of our marking systems (thermal transfer printers). This will include tasks related to hardware, software, responding to queries, running diagnostic procedures, isolating problems and determing and implementing solutions
- Provide customers and MRAs with samples of our media
- Evaluate and do necessary repairs on broken / malfunctioning customer printers to restore to working order
- Build strong customer relationships
- Installation and training at customer premises when needed
- Clear understanding of products and how they work in applications
Core Competencies
