What are the responsibilities and job description for the Help Desk Support Specialist position at Cembre Inc?
TECHNICAL SUPPORT – IDENTIFICATION & LABELING
Inside technical support at Cembre Inc. is responsible but not limited to the following functions:
Role Expectations
· Support the sales team and customers from an internal position via email and phone
o Resolve any issues they are facing related to the GeniusPro software or any of the printers
· Provide customers and MRAs with samples of our media
· Evaluate and do necessary repairs on broken/malfunctioning customer printers to restore to working order
· Build strong customer relationships
· Cross reference competitors’ products
· Installation and training at customer premises when needed
· Clear understanding of products and how they work in applications
Core Competencies
· Detail-oriented, organized and able to prioritize
· Strong problem-solving and critical thinking skills
· Excellent communication and interpersonal skills
Job Type: Full-time
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
