Inside Sales Supervisor - East

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This position is responsible for overseeing, coordinating and executing the sales teams, by guiding day-to-day operations within the designated specialty. Responsible for assisting the development, maintenance, and implementation of long-term business partnerships with customers is established.

Primary Duties And Responsibilities

• Supervises team and ensures SOP's are correct and followed.
• Fosters a work environment where everyone is respected for their contribution.
• Coaches, counsels, and develops sales team through key performance measures (sales revenue, active accounts, gross profit, etc.) and in- process measures (completed calls, total effort, average talk time, total talk time, hours logged, call monitors, etc.)
• Assists in conducting performance appraisals for all direct reports.
• Provides input on development a succession plan to ensure growth of team members.
• Assists in managing labor hours and vacation, sick, and personal time off to ensure schedule provides optimum sales coverage.
• Maintains focus on highly competitive, multi-segments in the physician market for the purpose of increasing current sales, specialty product as well as core sales.
• Participates in sales meetings focused on improving sales revenue and gross profit and comparing YTD to budget; assists Manager, Inside Sales in providing management with competitor's strengths, weaknesses, movement and overall market knowledge.
• Participates in weekly sales team and customer meetings.
• Builds positive relationships with customers through learned sales skills and techniques. Communicate on process issues and report problems to sales director upon discovery (proactive).
• Maintains competitor pricing, products register and price matching.
• Supervises completion of customer maintenance requests such as address changes, additional ship-to locations, web set-ups, and quality assurance forms.
• Analyzes sales data and suggest gaps in service and product usage.
• Assists with the introduction of new products into assigned markets.
• Audits and analyze scall volumes, and monthly sales numbers to ensure team is performing efficiently and meeting obligations
• Monitors calls to ensure quality customer service and sales techniques.
• Performs related duties as assigned.
  
  

Experience And Educational Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training, or equivalent combination of experience and education; normally requires a Normally requires a minimum of five (5) years directly related and progressively responsible experience.

Minimum Skills, Knowledge And Ability Requirements

• Excellent interpersonal skills and relationship building skills to develop and maintain cooperative working relationships with both customers and other ABSG associates
• Excellent oral communication skills to present information and solutions in a professional manner
• Good analytical skills sufficient to prepare quotes and to identify and resolve customer problems
• Good mathematical skills
• Good organizational skills
• Basic to intermediate computer skills to proficiently use a windows based system and to accurately input data
  
  

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$72,200 - 103,290

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
  
  

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation