What are the responsibilities and job description for the Service Delivery Administrative Coordinator position at CenterPoint Energy?
CenterPoint Energy is looking for a Service Delivery Administrative Coordinator to join our Distribution Operations Service Delivery Team, located in Houston, TX.
You will have the ability to: provide timely and accurate customer service via phone and email. Typical inquiries include job status, meter set and permitting inquiries, requests for disconnect or reconnects and streetlight replacement requests. With guidance, provides essential support to Power Delivery Solutions by through creation of basic work orders and maps, correcting GIS mapping errors, creating ESI ID numbers, running reports and conducting partial service investigations. Manages administrative functions such as filing, processing of accounts receivables, performing notary functions, processing expense reports, issuing facility and fleet requests, coordinating meetings (such as Blood Drives), processing mail and ordering office supplies.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Subsides metro and parking discounts
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
- Respond to phone calls and email inquiries from internal and external customers. With direction, take steps to research and resolve the inquiry if possible or route the inquiry as required.
- With guidance, research job status, permit status, reason codes and other information sources to provide timely and accurate customer information.
- Receives training to create basic work orders, including maps, as needed for certain order types such as tree trimming, rotten pole replacement or transformer change out.
- Research and resolve mapping errors with guidance.
- Learns to run SAP reports, such as the notifications report, and make assignments as directed by leadership.
- Perform filing and archiving tasks according to department and corporate policies.
- Process accounts receivable invoices and reimbursements through SAP.
- Obtain and maintain a notary license and perform notary functions as needed.
- Process requests for fleet or facilities maintenance as needed.
- Coordinate meetings and events such as Blood Drives and luncheons
Your background includes:
- Requires a high school diploma or the equivalent knowledge of English, basic mathematics (ability to add, subtract, multiply, divide, calculate fractions and calculate percentages), grammar and punctuation.
- Requires two years of customer service experience and administrative or office experience requiring regular exercise of initiative, judgment and attention to detail.
#LI-CNP
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Salary : $34,300 - $43,400
