What are the responsibilities and job description for the TechPoint - Operations Manager position at Central Indiana Corporate Partnership?
OUR VISION & MISSION
TechPoint is on a mission to inclusively grow Indiana’s digital innovation economy so we can transform the economy of Indiana, creating a sustainable prosperity and quality of life for our citizens and future generations. We do this by expanding talent pipelines, enhancing connectivity, and elevating industry (Xtern, Venture Connect, and the Mira Awards are just a few examples of the work we do). TechPoint is an initiative of the Central Indiana Corporate Partnership (CICP), an organization committed to advancing our entire region.
The TechPoint team is a small, but mighty assembly of talented, hard-working individuals inspired to make an impact bigger than ourselves. Our cultural commitment to each other is to operate with excellence at the speed of business, own our role as leaders working to be a positive and inclusive change agent, enable shared success by collaborating with proactive communication, and stay at the forefront of the industry by innovating. We embrace a flexible work schedule, open office environment, and a hybrid work environment, allowing team members to work from home a couple days a week while also enjoying our beautiful new office space at 16 Tech.
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JOB OVERVIEW
The Operations Manager position is a critical role that creates the conditions for excellence across the TechPoint team. Working closely with the Senior Vice President/Chief Operating Officer, this individual will be responsible for managing internal processes, such as technology, budget and people operations. This person will work very closely with our talent, engagement and events team as needs arise. We are looking for a self-directed team player who will take ownership, pride, and initiative in their work. If you are organized, execution-oriented and skilled in all forms of communication this role is for you!
This position will report to the SVP/Chief Operating Officer but will engage regularly with the entire TechPoint team. It is a full-time position with 40 hours per week expected.
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RESPONSIBILITIES
- Foster operational excellence across the team
- Support all cross-team systems and digital tools (i.e. Box, Asana, Microsoft Teams etc.).
- Serve as a key point of contact for daily operational support with staff to troubleshoot issues and communicate with CICP and Resultant as needed to solve problems quickly.
- Maintain our office environment, ensuring it is a tidy, inviting and inspiring space for our team to come.
- Provide budget and contract leadership
- Manage all credit card, invoice and expense processes, ensuring that they work smoothly for all team members and all payments are processed quickly.
- Independently champion the collection process for all outstanding payments and communicate with external stakeholders regularly on status and troubleshooting.
- Manage all members of the team needing contracts ensuring each contract’s execution and tracking.
- Drive key people processes
- Work with the SVP/COO to manage hiring processes and communicate with candidates.
- Support the design of and ongoing implementation of the onboarding and offboarding strategies.
- Design organizational culture opportunities (such as work anniversaries and special occasions) and make recommendations to the leadership team.
- Professionally manage confidential information.
- Support TechPoint program operations
- Support TechPoint’s programs by managing contract and financial processes.
- Lead program survey processes, analyze responses and create systems for storing and tracking the data over time.
- Support data entry and tracking processes, mostly in Salesforce, while supporting the creation of new processes in the platform.
- Ensure quality execution of programs by managing specific logistics and serving as part of program planning teams.
- Support TechPoint Initiatives and other duties as they arise
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REQUIREMENTS
- Prior experience and proven track record in operations work.
- Preference given to candidates with a background in the tech industry, HR/recruiting activities, program operations/event planning, and/or fundraising/sales.
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CORE COMPETENCIES
- Relationship Building – Establish and maintain constructive working relationships with internal and external partners. Truly enjoy people, find value investing in other’s growth, and are able to connect with people from varying backgrounds and experiences.
- Adaptability – Ability to adapt to new, different, or changing priorities in a fast-paced environment.
- Communication – Possess excellent written and verbal skills; able to get your point across, listen to others, and keep others up to date with changing information.
- Program Planning – Creatively able to create a schedule of events for our programs and execute.
- Organization - Able to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
- Detail Oriented – Insistent on high-quality, attention to detail, and on-time execution.
- Collaboration – Ability to effectively work with others to achieve a common goal, willing to do whatever it takes to get the job done and subscribe to the belief that there is no task too big or too small for you to tackle.
- Discretion - Ability to handle confidential information with discretion.
- Initiative – Be a self-starter who can be given a need or objective, break it down into executable pieces, identify questions that need to be asked, gather priorities and requirements, set and manage to milestones and then execute very effectively.
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BENEFITS
- 100% of your healthcare and dental premiums are paid for individual and family.
- Pre-tax & Roth 401(k) Retirement Plan with generous match - 5% contributed by the employer regardless of employee contribution and up to an additional 5% employee voluntary contribution eligible to be matched by the employer.
- Company paid group life benefits as well as company paid short-term and long-term disability insurance.
- New office location and facilities at 16 Tech Innovation District with hybrid remote flexibility.
- Generous Paid Time Off (PTO) including 17 holidays!
CICP grants equal opportunity to all qualified persons without regard to race, color, religion, gender, gender identity, pregnancy, disability, age, national origin, military service obligations, veteran status, citizenship, sexual orientation, or any other category protected by law. CICP provides equal opportunity in wages, promotions, benefits, and all other privileges, terms, and conditions of employment.
