Administrative Support

Central Iowa Family Institute is dedicated to providing comprehensive counseling, support, and services to families, individuals, couples, adolescents, and children. We are seeking a Full Time motivated and detailed-oriented Administrative Support Specialist to join our team in supporting the staff, clients and vendors.

See our website (https://cif.institute) and this video from our Executive Director (https://www.youtube.com/watch?v=hxcuQolSmeY) for more information.

CIFI Mission

The Central Iowa Family Institute’s mission is to provide:

• Innovative couple and family therapy services through its on-site Clinic.
• Training programs for mental health and other professionals on-site, in community settings.
• Cutting-edge research initiatives that focus on the development of new treatment models and training techniques.

Through this dynamic interaction of treatment, training and research, CIFI helps families, serves mental health care professionals and brings innovative perspectives to a broad array of community service agencies and other health care facilities.

Responsibilities

As an Administrative Support Specialist at CIFI, your responsibilities include:

• Greet and assist clients with a professional and friendly smile.
• Coordinating phone calls, emails, messages, and correspondence, directing them to the appropriate therapists.
• Maintain a friendly and respectful tone in all phone interactions.
• Speaking with parents of teens and children about appointments and payments.
• Coordinating Psychological testing.
• Creating profiles for new clients.
• Schedule and coordinate appointments for our team of therapists.
• Assisting the therapist with their requests for their caseloads.
• Keep accurate records of clients in the system.
• Uphold strict confidentiality standards for all client and therapist information.
• Maintain organized filing systems for client records and office documents.
• Support therapists with various administrative duties as needed.
• Handle data entry and maintain a database with accuracy and confidentiality.
• Assist with credentialing of therapists, as needed.
• Assist with client support inquiries.
• Utilize Google Suite and other software applications to create and edit documents, spreadsheets, and presentations.
• Assist with employee record keeping.
• Ensure the office environment is clean, organized and welcoming.
• Other duties as needed.

Qualifications & Characteristics

To be considered for a position, candidates should possess the following qualifications and characteristics:

• High school diploma or equivalent.
• Additional qualifications as an administrative assistant or secretary are a plus.
• Proven experience as an Administrative Support Specialist or in a related role.
• Experience in the Mental Health field preferred.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent written and verbal communication skills.
• High level of professionalism and confidentiality.
• Strong organizational and time management skills.
• Detailed oriented with a high level of accuracy in work.
• Excellent interpersonal, organizational, planning and project management skills
• Familiarity with Google Suite (Docs, Sheets) is a plus.
• Ability to work independently as well as part of a team.
• Reliable and punctual with a strong work ethic.

Benefits

• In addition to 9 paid federal holidays: 40 hours of paid time off the first year (After two months of service), 80 hours the 2nd and 3rd year, 120 hours the fourth year and beyond.

Job Type: Full-time

Pay: $37,440.00 - $44,720.00 per year

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Ankeny, IA 50023

Salary : $37,440 - $44,720