What are the responsibilities and job description for the Customer Service Representative (Limited Term) position at Central Marin Police Authority?

Salary : $33.62 - $40.86 Hourly

Location : Corte Madera, CA

Job Type : Full-Time - Limited Term

Job Number : TCM / 24 / 01CC

Department : Town of Corte Madera

Division : Community Development

Opening Date : 01 / 28 / 2025

Closing Date : 2 / 11 / 2025 5 : 00 PM Pacific

Description

Salary Schedule : $33.62 - $40.86 hourly

Final Filing Deadline : February 11, 2025, 5 : 00 p.m.

The Town of Corte Madera's Community Development Department is hiring a limited term Customer Service Representative to join their team. This position is currently expected to be funded on a limited term basis through June 30, 2026.

About Us

The Town strives to enhance the community's health, safety, and quality of life by serving its residents and businesses through proactive, responsive, and inclusive leadership. Corte Madera, California, a community of just under 10,000 people, is devoted to preserving its rich history, maintaining today's quality of life, and carefully planning its future. Corte Madera is located in central Marin County and has everything at its doorstep.

To learn more about the Town :

Department

The Department of Community Development, previously the Planning and Building Department, was created by the Corte Madera Town Council in February 2023 to be consistent with what other municipalities have done over the past several years. The Town created the Department of Community Development as local communities have focused more time and effort on future growth and development with an eye towards improving economic sustainability and administering housing policy for their communities. The Department of Community Development handles topics related to planning, building, zoning, housing programs, code enforcement and economic development.

Position

Under general supervision, the Customer Service Representative (CSR) is a journey-level clerical / technical classification performing a full range of customer service duties including reception, data entry, public contact, billing and general office support duties. This position is responsible for a variety of record keeping, clerical, transaction processing and general public contact work at the front counter and over the phone.

This position is a first point of contact for members of the public, developers, contractors and landowners who need to apply for permits or submit plans for residential and commercial construction projects, schedule building inspections or explore land use issues.

Employees in this class work within well-defined policies and procedures, recognizing their limits of authority and expertise and referring complex matters to higher-level technical, professional or management employees, as appropriate. The CSR is expected to exercise judgment and initiative, receiving instruction or assistance as new or unusual situations arise, and to become fully aware of the operating procedures and policies of the work unit.

Ideal Candidate

The Town seeks an enthusiastic individual with exceptional interpersonal skills and a passion for providing top-notch service.

Key qualities include :

Communication : Excellent communication skills, capable of clearly conveying information and empathetically addressing customer concerns.
Problem-Solving : Proactive approach to troubleshooting, ensuring timely and effective resolution of customer inquiries.
Adaptability : Flexibility to handle a diverse range of customer interactions and adapt to changing situations with ease.
Teamwork : Collaborative spirit, eager to work closely with colleagues to deliver seamless and exceptional internal and external customer experiences.

Our ideal candidate is dedicated, reliable, and driven by a genuine commitment to fostering positive relationships. With a keen eye for detail and a customer-centric mindset, they are always ready to provide solutions that exceed expectations and contribute to our Towns' success.

Examples of Duties

Assists callers and visitors by telephone and in person by directing them to appropriate Town staff; answers questions and provides information within specific guidelines regarding Departmental and Town policies, procedures and regulations; screens calls, takes messages and complaints; refers customers to appropriate persons regarding services and accounts including fees, licenses, permits, and billing information; provides follow-up on inquiries from the public or staff; refers or assists in the resolution of problems; provide forms, applications, and other materials; assists the public in completing forms.

Performs general office duties including data entry, proofreading, billing, filing, recordkeeping, sorting and retrieving documents, mail / correspondence and records; maintains alphabetical, index and cross-reference files; receives, compiles, and organizes information for the preparation of correspondence, documents, agendas, spreadsheets, and reports as assigned; posts meeting agendas, reports and notices; photocopies and collates public hearing packets; maintains confidentiality of sensitive information and documents.

Maintains files; files copies of permits, letters, memoranda, reports, construction plans, and associated documents for microfilming in accordance with Town policies and procedures; complies with records retention system procedures.

Utilizes various systems to locate, retrieve, and review information; looks up status of accounts and conditions; creates or makes adjustments to service requests; updates accounts to provide accurate billing information; updates data and runs reports.

Receives payments, makes change, issues receipts and prints out account statements, permits, licenses, citations, transactions, and service accounts; receives, types and processes various applications, licenses, permits and other forms; inputs debit applications and cancellation information to customer accounts; issues refunds, notices and other related documents and information within established procedures; updates service accounts, permits, licenses and citations information systems.

Receives, opens and processes mail containing fees for various Town services, including licenses, permits, and citation payments; processes outgoing correspondence and credit card payments.

Word processes correspondence, memoranda, labels, contracts, legal documents, and reports; formats documents and checks drafts for punctuation, spelling and grammar; makes or suggests corrections to drafts; distribute copies of materials; may draft routine correspondence from notes or verbal instruction.

Maintains inventory and stock of office supplies for the assigned area.

Performs work as needed as a Designated Disaster Service Worker in compliance with California Government Code 3100-3109 during natural and manmade disasters and emergencies or during times of war.

Performs other customer service type work and duties as assigned.

Knowledge of :

Modern office methods, procedures and equipment including a computer terminal; Windows-based computer operating system at an intermediate or greater level including but not limited to Microsoft Word, Excel, Outlook, and Internet Explorer.

English usage, spelling, grammar and punctuation.

Proper public and telephone contact practices; principles and techniques used in dealing with the public.

Basic financial record keeping procedures and methods.

Principles and procedures of record keeping, tracking and maintenance; modern office practices, procedures and equipment, including filing systems.

Principles of basic mathematics.

Skill to :

Operate modern office equipment including computer equipment, telephone, calculator, typewriter, facsimile machine, microfiche and microfilm readers, remittance processors, electronic cash registers, adding machines and other office equipment

Ability to :

Exercise independent judgment and initiative in the performance of general technical and clerical work while recognizing the limits of authority in referring complex matters to management.

Communicate clearly and concisely, both orally and in writing; effectively interact with the public to resolve complaints and process information requests.

Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work; exercise tact and diplomacy; listen and understand the concerns of customers and diffuse tense situations.

Understand and follow oral and written instructions; interpret and apply Town regulations and procedures as applicable to billing, fees, and collections.

Maintain confidentiality of sensitive information and documents.

Understand the organization and operation of the Town and of outside agencies as necessary to assume assigned responsibilities.

Learn and utilize a variety of software applications in order to complete assigned duties in a timely manner.

Compile and maintain records and reports.

Perform routine mathematical calculations.

Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.

Typical Qualifications

Any combination of training, education and / or experience which provides the knowledge, skills and abilities of employment is qualifying. An example of a way these requirements might be acquired is :

Experience :

Two years of increasingly responsible experience performing clerical, office support, and customer service providing information and directing requests over the telephone and at a public counter, preferably in a construction, building, engineering or similar office.

Training :

Equivalent to completion of the twelfth grade; some college or technical school coursework in a related field is desirable.

Supplemental Information

Application and Selection Procedures

Apply On-Line at :

by 5 : 00 PM (PST), Tuesday, February 11, 2025,

Hard copy applications may be obtained from and submitted during normal business hours :

Monday - Friday, 8 : 00 AM - 5 : 00 PM by contacting :

Attn : Human Resources

Channelle Ceralde

300 Tamalpais Drive

Corte Madera, CA 94925

Email : Phone : (916) 471-3110

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and / or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include :

A completed Town of Corte Madera Employment Application

Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION

The Town of Corte Madera is a drug-free workplace and an equal opportunity employer. The Town is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources, at : (916) 471-3110 or

Click on the link for full description of benefits for Town of Corte Madera's Confidential, Professional / Technical & Mid-Managers bargaining group and scroll down to Resolution No. 38 / 2021 at :

Health insurance for Employee and Dependents;

Town pays Kaiser Bay Area rate

Paid dental, life, long-term disability and vision insurance

CalPERS Defined Benefit Retirement 2.5% at 55 for classic members 2% at 62 for new members under PEPRA

Paid vacation and sick leave

14 Holidays, includes floating holidays

Educational benefits

Health and Wellness, Green Commuting and Corte Madera Parks and Recreation program benefits

Deferred compensation- Voluntary Employee contribution

Applicants who fail to provide all required materials by the given deadline will not be considered. Resumes, cover letters, letters of interest and other correspondence will not be accepted as a substitute for the required application materials. Supplemental question responses are an integral part of the selection process; failure to respond or provide a complete supplemental question response or responding "see resume" to a supplemental question, will eliminate you from further consideration.

I understand and will answer the following supplemental questions completely and thoroughly.

Please describe your education, training, and / or experience that demonstrates your knowledge, skill, and ability to provide excellent customer service to the general public.

Please describe your education, training, and / or experience that demonstrates your knowledge, skill, and ability to multitask and organize your assignments where there are frequent interruptions.

Required Question

Salary : $34 - $41

Apply for this job

Receive alerts for other Customer Service Representative (Limited Term) job openings

Customer Service Representative (Limited Term)

What are the responsibilities and job description for the Customer Service Representative (Limited Term) position at Central Marin Police Authority?

What is the career path for a Customer Service Representative (Limited Term)?

Job openings at Central Marin Police Authority

Not the job you're looking for? Here are some other Customer Service Representative (Limited Term) jobs in the Corte Madera, CA area that may be a better fit.

We don't have any other Customer Service Representative (Limited Term) jobs in the Corte Madera, CA area right now.

AI Assistant is available now!