What are the responsibilities and job description for the Genesys Business Analyst position at Centraprise Corp?
Job Details
Position: Genesys Business Analyst
Location: Newark, NJ
Duration: Fulltime Permanent
Day 1 Onsite
Position Description:
Years of exp Required: 8-12 Years
Job Description:
- Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
- Experience working in an AGILE environment.
- Strong analytical skills and proficiency in data modeling techniques.
- Scrum Master Certification.
- Ability to manage complex projects and deliver results in a fast-paced environment.
- Excellent communication and leadership abilities.
- AI in IVR.
Bonus if you have:
- Deep expertise in insurance financial engines and regulatory compliance.
- Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.
Responsibilities:
- Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
- Develop actionable business intelligence and analytics to drive decision-making.
- Lead ongoing reviews of business processes and developing optimization strategies.
- Develop and implement data governance, data management, and data quality program practices and strategies.
- Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
- Foster a culture of continuous improvement and excellence.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
