What are the responsibilities and job description for the Genesys Business Analyst position at Purple Drive Technologies LLC?
Job Details
Role: IVR Business Analyst
Location: Newark, NJ
Responsibilities
- Demonstrated experience in redesigning IVR System( for self service on the voice channel) and leveraging AI Solution in the IVR Space
- Experience working in agile environment
- Strong analytical skill and proficiency in data modelling techniques
- Experience working in scrum
- Srum master certificate
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