Assistant Cage Manager

EXEMPT POSITION DESCRIPTION

POSITION:                 Cage Assistant Manager                                         GAMING LICENSE: MGC Level 2

PROPERTY:              Caruthersville                                                DEPARTMENT:   Finance     

REPORTS TO:          Cage Manager                                                           

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience.   The Cage Assistant Manager is also responsible for providing information to employees and guests about the events in the casino, supervising all cage employees in the performance of their duties, and making sure that areas are clean and safe for guests and employees.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.   Other reasonable duties may be assigned. 

• Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. 

• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information.

• Responsible for the supervision and performance of the cage and employees during the shift.   

• Assist and advise other departments and company employees, as necessary, to assure the success of the cage and the company overall.

• Create a clean, safe, friendly and fun atmosphere for all guests and employees.

• Ensure all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance) are being followed.

• Review staffing levels to maintain proper customer service levels and payroll margins.  

• Responsible for familiarity and management of department financial data.

• Delegate authority and assign responsibilities as needed.

• Developing of staff, interviews, hiring, training and evaluations.

• Communicate any problems with the Cage Manager and other departments through required written reports or verbal communication.

• Completes all company-required training within designated time frames.

• Administer disciplinary action as necessary

• Ensure the security of all casino funds.

• Other duties as assigned.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Exceptional management skills.
• Ability to create and maintain professional working relationships with personnel from various departments.
• Exceptional communication skills – both oral and written.
• Accuracy in completing assigned duties, paper work, and reports.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Ability to read complex documents and understands state’s gaming laws and company policies and procedures.
• Broad variety of task and deadlines that might require an irregular work schedule.
• Ability to use all equipment associated with the position, including, but not limited to, personal computers (CMS, SDS E-ticket, Certegy Check cashing system), bill breaking/ticket redemption kiosks, 10 key calculator, telephone, photocopier, fax machine, jet sort coin counter and currency counters.
• Knowledge of all special events and promotional activities.
• Casino environment exposed to bright lights, noise, changing temperatures and smoke.   May include a boat and/or floating barge, hotel and atrium.
• Standing 60%, Sitting 30%, Bending/Lifting 10% (up to 20 pounds)
• Ability to work any necessary hours, including late nights, weekends, and holidays

EDUCATIONAL REQUIREMENTS

• A high school diploma, GED, or equivalent required
• 4-year degree in related field or 2-5 years of supervisory experience in cage operations or banking experience, or the equivalent combination of education and experience is preferred.
• Knowledge of the various families of Microsoft Office products.
• Must be able to maintain a pleasant, friendly and welcoming attitude at all times.
• Must be able to obtain and hold a Missouri Gaming License.
• Subject to random drug testing throughout the year.

I have read and understand this job description.  I am able to do this job with or without (circle one) accommodation.   If this should change, I will notify my manager and Human Resources immediately and will work toward a solution.

Signed and acknowledged by: ___________________________________                                                       DATE: ___________