What are the responsibilities and job description for the Customer Service Representative ($18-$20/hour / REMOTE) position at Certified Collectibles Group?
Customer Service Representative ($18-$20 /hour)
Certified Collectibles Group (CCG) is a multi-divisional global organization that specializes in the third-party expert authentication, grading, and conservation of collectibles. Providing expert, impartial, and tech-enabled services we add value and liquidity to our customers' collections.
Since 1987, the CCG companies have certified nearly 90 million coins, banknotes, comic books, video games, trading cards, sports cards, stamps, and related collectibles.
We are seeking Experienced Full-time Customer Service Representatives to join our growing team. General areas of responsibility include assisting customers by answering inquiries about company-offered services, providing submission processing information, and working closely with other departments to ensure overall customer satisfaction by providing a superior customer experience.
In this role, you will:
- Answers incoming phone calls via a multiline telephone system
- Prepares and provides internal and external written correspondence via email
- Assist customers, dealers, and submission centers with their accounts and submissions
- Answers customer inquiries about products and services offered
- Makes recommendations to customers to provide optimal product satisfaction
- Assists with the maintenance of customer accounts by recording product and submission records
- Collects customer feedback and makes recommendations of potential products and/or services to management by analyzing customer needs
- Prepares product and/or service reports by collecting and analyzing customer information
What will make you successful:
- 2 years of previous customer service/call center experience or relevant experience
- Excellent verbal and written communication skills
- Ability to learn, gain, and retain product and procedural knowledge
- Demonstrated experience learning new systems
- High attention to detail and quality focused
- Able to multi-task with superior organizational skills
- Possess strong prioritization and time management skills, with a high degree of flexibility
- High School diploma or equivalent
What you'll receive from us:
- In-depth customer service training and opportunities for growth and career improvement
- Equipment: We provide all the required equipment: PC, 2 monitors, headset, mouse, Keyboard, webcam
Location:
- Remote: We currently operate in the following States: AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MO, NC, NH, NJ, NM, NY, OH, OK, OR, PA, SC, TX, WA, WI
Note: You must have a dedicated working space without distractions and stable internet connectivity with a minimum of 50 Mbps of bandwidth
Work Hours:
We operate in multiple shifts:
Our Customer Service Center operates from 8:00 AM to 8:00 PM (Eastern Time), from Monday to Saturday.
We are currently recruiting for the work shift from 11:15 AM to 8:00 PM (Eastern Time) - Please do not apply for this role if you cannot work these hours.
Your Key Stake Holders:
Work Hours:
We operate in multiple shifts:
Our Customer Service Center operates from 8:00 AM to 8:00 PM (Eastern Time), from Monday to Saturday.
We are currently recruiting for the work shift from 11:15 AM to 8:00 PM (Eastern Time) - Please do not apply for this role if you cannot work these hours.
Your Key Stake Holders:
- Team Leader (Direct Supervisor)
- Operations Manager
- Performance People Manager
- Director of Customer Service
CCG offers the most competitive compensation in the industry along with career advancement opportunities and a generous full-time benefits package including health, dental and vision insurance options; 401(k) with company match; paid time off benefits, annual discretionary bonuses, and more. Salary commensurate with experience and ability.
More About Us
We invite you to learn more about our company and our services at https://www.collectiblesgroup.com/about-us/
More About Us
We invite you to learn more about our company and our services at https://www.collectiblesgroup.com/about-us/
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