What are the responsibilities and job description for the Weekend Concierge/Front Desk Receptionist position at CERTUS Senior Living?
Are you passionate about serving others and living with purpose? If you possess a kind heart and a caring spirit, we want you on our team at our state-of-the-art community.
ROLE:
Concierge/ receptionist serves as primary contact for residents, family members and guests calling and visiting the community; promptly and courteously respond to and direct all inquiries to the proper team member; provide administrative support to the team members as directed for tasks related to daily operations.
Experience: Minimum 1 year experience working in assisted living community or similar environment; ability to manage a diverse workload; multi-line phone system; MS office Suite; proven ability to multi-task; strong verbal and written communication skills.
- Basic First Aid and CPR and Dementia Certificates within 60 days from the date of hire (we will pay for the Dementia certification through the National Institute for Dementia Education (NIDE).
Working Environment / Physical Duties:
- General office environment primarily.
- Assisted living community common areas secondarily.
- Demonstrate compliance to the Safe Operations Program through appropriate attitude, awareness and actions.
- Receive all incoming calls in a professional, courteous, and timely manner; route calls to the proper individual or write a detailed message.
- Receive inquiries made by visitors, residents, associates, and route to the proper area of concern.
- Maintain the Resident Sign-In / Sign-Out Log and Visitor Sign-In / Sign-Out Log; remind users of the importance of this practice to help ensure everyone’s safety.
- Receive maintenance work requests, write-up work order if necessary for resident and transmit to maintenance department.
- Facilitate medication drop off and delivery to residents in a timely manner.
At CERTUS Premier Memory Care Living, our innovative approach to Memory Care treats the whole person, not just the symptoms of their memory loss, helping residents find renewed meaning and purpose in each day. Working closely with each resident, we help minimize the symptoms of their disease, even while we help them create wonderful new moments and memories. We are looking for someone who is motivated to make a difference. We are a small business with growth opportunities.
All employees must comply with and reflect Our Core Values which are: We lead with integrity. We engage with compassion. We foster creativity. We serve with pleasure. We inspire learning. We treat everyone with respect. We strive to understand one another.
CERTUS Senior Living is an EOE (Equal Opportunity Employer) and drug-free workplace. We also have great benefits! We comply with the Agency for Health Care Administration (Agency) Level 2 Background Check Requirements and also drug screenings.
Job Type: Part-time
Schedule:
- 8 hour shift
- Day shift
- Rotating weekends
Work Location: In person