Loan Operations Quality Control Specialist

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $5 billion in assets by 2025. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as "Best Place to Work" by the Baltimore Business Journal for 2022, 2023 and 2024, our primary goal is making each team member feel choosing CFG Bank was their best career decision. Join us for professional growth and a positive work environment that sets CFG Bank apart.

Position Summary

We are seeking a skilled and experienced Loan Operations Quality Control Specialist to join our team. The ideal candidate will have a strong background in banking with a focus on commercial lending and possess in-depth knowledge of commercial loan documentation. The Loan Operations Quality Control Specialist will play a crucial role in ensuring the accuracy and efficiency of loan maintenance processes within the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Loan Operations Quality Control Specialist will be primarily responsible for conducting a thorough secondary review of all loan maintenance activities processed within the department.
  
  

This will encompass the following maintenance tasks:

• Reviewing new loan input.
• Assessing modifications and renewals.
• Verifying miscellaneous maintenance changes, including rate adjustments, coding updates, escrow changes, and payment schedule modifications.
• Evaluating any other various loan changes as requested.
• Additionally, the Loan Operations Quality Control Specialist will provide valuable support by assisting with various department projects as needed.
  
  

QUALIFICATIONS AND REQUIREMENTS:

• 57 years of banking experience, specifically in commercial lending, demonstrating a strong understanding of lending processes and regulations.
• An indepth knowledge of commercial loan documentation, with an emphasis on accuracy and compliance.
• Prior experience in loan operations and/or loan maintenance, enabling you to navigate the intricacies of loan processing efficiently.
• High School Diploma or Equivalent, providing a foundation of basic educational qualifications.
• Basic knowledge of finance and accounting principles, aiding in your comprehension of loanrelated financial concepts.
• Proficiency in computer software, particularly Microsoft Word and Excel, and the ability to quickly learn and adapt to several internal programs used for loan maintenance.
• Strong interpersonal and verbal communication skills, enabling you to effectively interact with both internal team members and external customers.
• The ability to think proactively, multitask, and work independently without constant supervision.
• Strong organizational skills to manage and prioritize tasks effectively.
  
  

WORK ENVIRONMENT:

We offer a hybrid schedule, with 3 days in-office and 2 days remote after the initial 90-day period.

Compensation Disclosure

In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $72,000-$82,000. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

Benefits And Additional Compensation

Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:

• Employerprovided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, wellness program and free health club membership (for Baltimorebased employees)
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for nonexempt positions
  
  

EOE STATEMENT: CFG Bank is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to ensuring a diverse and inclusive workplace, and all employment decisions are based on merit, qualifications, and business needs. If you require accommodations during the application process, please contact Human Resources.