What are the responsibilities and job description for the Dispatcher position at Champion Comfort Experts Heating & Cooling?
Overview
Champion Comfort Experts in Flat Rock is looking to add Dispatchers to our GROWING TEAM!
If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!
The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.
Why join THIS team?
- Flexible Hours/ Friendly Work Environment
- Robust benefits package; health, dental, vision insurance, prescription
- Paid life insurance
- Matching 401K
- Paid Training
- Paid Time off
- Weekly pay
- Career Advancement opportunities
- Paid Holidays
What YOU will do:
· Initiate and maintain constant professional communication with customers and vendors
throughout the service or repair process
· Create and maintain daily schedule for assigned service technicians
· Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system
· Update call logs after each phone call
· Assist other dispatchers with challenges they may be experiencing
· Build and create accurate estimates based on technicians’ notes
· Track estimates from initiation to completion of the project, resolve any issues impeding progress
· Adjust daily work schedule with proper technicians for emergency situations as they occur
What you NEED:
· Preferred Service Titan operating software experience Not required
· Preferred working knowledge of Microsoft office Not required
· Ability to thrive in fast-paced environments and remain flexible to changing needs
· Excellent problem-solving, client-facing and conflict resolution skills
· Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous
· Previous experience in scheduling and dispatching in a home improvement, service or construction setting
· Excellent written and verbal communication skills with customers and co-workers
· Logistically sound scheduling experience
· Must be very well organized and have the ability to delegate and assign jobs appropriately.
