Customer Experience Coordinator

“Charlotte’s Weddings left an impression of class, professionalism and fun!! Their team loves their brides and just want to give them the best shopping experience and help them find the wedding gown of their dreams!”

Charlotte's Weddings is a bridal boutique that has been a staple in Portland for over 30 years. We are looking for a Customer Experience Coordinator to join our team in our 2nd location in Ashland, OR.

This Person:

- Has confidence

- Is VERY detailed and organized

- Works and communicates effectively with others

- Is independent, reliable and dependable

- Is punctual and has a firm grasp of time management

- Thrives in a fast-paced environment

- Loves working with people

- Has a positive outlook on life and a demonstrated ability to go above and beyond

- Is looking for growth and longevity in a company

- Takes pride in their appearance

- Is a problem solver

- Has a positive outlook and attitude

SUMMARY: This person is responsible for assisting “front of house” operations at Charlotte’s Weddings, providing excellent customer service to all customers wherever they’re at in their journey with the store, assisting bridal stylists’ sales and objectives, assuming leadership and upholding the Charlotte’s brand and core mission and values of the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with opening and closing tasks.
• Answer phones and respond to emails and voicemails throughout the day.
• Monitor appointment requests; schedule appointments according to staffing; assist Operations Manager in assigning appointments based on staff and need of the store.
• Check brides in for their scheduled appointments.
• Schedule and handle pick ups and drop offs for steam and press and preservation.
• Handle additional transactions for steam and press, preservation, accessory sales, champagne purchases, etc.
• Keep a positive and upbeat attitude in all interactions with stylists and customers to facilitate the overall environment in the store.
• Support all members of the team when necessary.
• Make sure the store is organized and clean throughout the day to maintain presentation for new customers (i.e. putting gowns and other products away during appointments, restocking toilet paper, paper towels, cups, and other cleaning products and supplies, taking out garbages if they get too full during the day, changing light bulbs, etc.).
• Monitor all store supplies and notify Operations Manager when supplies need to be ordered.
• Assist with cleaning the store at the end of the day and/or delegate the team to make sure everyone is on task and the cleaning list gets done.

KEY ATTRIBUTES AND COMPETENCIES:

• Leadership: Be an example of positivity, strong communication, respect, and upholding all other aspects of the core values of the company.
• Take initiative and stay on task. Be detail-oriented and organized in completing tasks and when working on scheduling/the appointment book.
• Help stylists stay on task and on top of their follow up/communications with their brides.
• Coordinate with the Operations Manager when customer issues arise to help find solutions.
• Delegate tasks with kindness and respect when applicable (ask, don’t tell your team members to help with things).
• Demonstrate that you are not above your fellow team members by pitching in on daily tasks when possible.

Schedule to start will be: Monday, Wednesday (or Thursday), Friday and Saturday.

Training will be in our Ashland location. However, training will also take place in our Portland location.

Hiring is not a rush and will be chosen when the right fit for our company is available.

There is opportunity to grow within the company.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 25 – 32 per week

Benefits:

• 401(k)
• Dental insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $20 - $25