What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Chats Cloud Cover?
Job Title : Entry-Level Customer Service Assistant
Location : San Antonio, TX
Job Type : Full-Time
Reports To : Customer Service Manager
Job Summary :
We are seeking a friendly and detail-oriented Customer Service Assistant to support our team by providing excellent service to our customers. This entry-level role is perfect for someone who enjoys interacting with people, solving problems, and ensuring customers have a positive experience with our company.
Key Responsibilities :
- Assist customers via phone, email, and chat by answering inquiries and resolving concerns.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate records of customer interactions and transactions.
- Support the customer service team with administrative tasks as needed.
- Provide product / service information and recommend solutions based on customer needs.
- Escalate complex issues to the appropriate department when necessary.
- Ensure a positive customer experience by following up on unresolved issues.
- High school diploma or equivalent; additional training or education is a plus.
- Strong communication and interpersonal skills.
- Basic computer skills and familiarity with customer service software (e.g., CRM systems).
- Ability to multitask and work in a fast-paced environment.
- A positive attitude and a strong desire to help customers.
