Operations Dispatcher

Summary:

The Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching Care-a-Van and CARTA Go vehicles in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Operations Dispatcher is a representative of frontline leadership at CARTA.

Essential duties and responsibilities:

Other duties may be assigned that are in keeping with the goals and objectives of CARTA.

1. Customer Service:

• Leads and directs Care-a-Van and CARTA Go Operators, accountable based on assigned workstation duties and tasks.
• Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
• Diligently monitors Care-a-Van and CARTA Go vehicles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
• Meets with the Department Director on a regular basis to discuss KPI’s goals and objectives for the department and ensure that goals are being met or exceeded.
• Promotes a teamwork environment, and effective communication between all Dispatchers, Road Supervisors, and Operators.
• Coordinate problem resolution among Operators, Supervisors, and Public.
• Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
• Influences positive employee morale and quality customer service.
• Monitors operator sign-in and sign-out utilizing computer aided dispatching and routing tools.
• Documents service disruption issues utilizing the dispatch log.
• Ensures accurate assignment of vehicles and Operators within multiple systems.
• Ability to follow Agency policies and procedures.

2. Compliance and Eligibility Verification:

• Follow all federal, state, and local transportation regulations, ensuring all ADA (Americans with Disabilities Act) guidelines are met.

· Maintain accurate logs of customer interactions, including any updates or changes to their trip schedule.

3. Collaboration:

• Work closely with schedulers, reservationists, and eligibility team members to ensure seamless service delivery.
• Assist with scheduling production.

Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

· (2) years of related experience in a Paratransit or Demand Response environment preferred.

· Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays.

· Possesses strong knowledge of the grater Chattanooga area.

· Knowledge of routing software systems such as Via and Trapeze preferred.

Skills:

• Strong verbal communication and active listening skills.
• Ability to multitask and handle a high volume of calls.
• Proficiency with computer software, including scheduling systems and data entry.
• Excellent organizational skills with attention to detail.
• Ability to remain calm and patient under pressure.

Work Environment:

• The position is typically based in an office environment with standard hours that may include weekends and Holidays.
• Ability to sit for extended periods and use a computer and phone system effectively.

CARTA is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.

Job Type: Part-time

Pay: $21.65 - $24.96 per hour

Expected hours: 30 per week

Schedule:

• 8 hour shift

Ability to Commute:

• Chattanooga, TN 37403 (Required)

Ability to Relocate:

• Chattanooga, TN 37403: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22 - $25