Healthcare Call Center Representative

Requirements

CHEMED Health is seeking dedicated and empathetic Call Center Representatives to join our team of dedicated healthcare professionals onsite in Lakewood, NJ.

• Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing information about healthcare services.
• Efficiently manage appointment scheduling, ensuring accuracy and adherence to facility protocols.
• Coordinate with healthcare providers to optimize schedules and ensure timely patient access to medical services.
• Address and resolve patient concerns, complaints, or issues promptly and professionally.
• Escalate complex issues to the appropriate channels for further resolution.
• Maintain accurate and detailed records of patient interactions, appointments, and relevant information in the EMR system.
• Collaborate with fellow team members, healthcare professionals, and other departments to ensure seamless communication and patient care.
• Adhere to healthcare privacy regulations (e.g., HIPAA) and maintain confidentiality of patient information.
  
  

Position Qualifications

• High school diploma or equivalent; additional education in healthcare or related field is a plus.
• Proven experience in customer service or call center roles, preferably in a healthcare setting.
• Strong communication skills and the ability to convey complex medical information in an understandable manner.
• Empathy and compassion in dealing with patients and their families.
• Knowledge of medical terminology, healthcare processes, and insurance procedures is desirable.
• Proficient in using call center software and electronic health record systems.
  
  

If you are passionate about providing exceptional healthcare support and thrive in a fast-paced environment, we encourage you to apply for this Call Center Representative opportunity. Join our team and make a difference in the lives of those seeking healthcare services.

Our Call Center Reps extend a warm welcome to patients over the phone and assist them with scheduling appointments, the registration process on our patient portal, among other duties. Successful candidates should possess the ability to apply practical judgment in executing both written and verbal instructions.