What are the responsibilities and job description for the IT Manager Business Systems position at Cherokee Casino & Resort?

Job Description

The IT Manager - Business Systems oversees the daily operations of the IT application support team, ensuring timely issue resolution, optimal application performance, and robust security practices. This position involves mentoring and developing staff, managing budgets, and collaborating with various stakeholders to ensure seamless application integration and support.

Responsibilities

Mentor and develop a team of IT professionals specializing in application support and maintenance.
Oversee daily application support operations, ensuring timely issue resolution and minimizing downtime.
Monitor application performance and proactively ensure optimal functionality and user experience.
Lead incident management processes, including troubleshooting, root cause analysis, and corrective actions.
Ensure adherence to SLAs and performance metrics, maintaining high levels of service delivery.
Implement and maintain robust security practices to protect applications and ensure compliance with security policies and standards.
Collaborate with IT teams, business stakeholders, and vendors for seamless application integration and support.
Identify opportunities for process improvements, automation, and efficiency gains.
Maintain comprehensive documentation of processes, procedures, and troubleshooting guides.
Manage budgets related to application support and maintenance, optimizing resource allocation and cost-effectiveness.

Qualifications

Bachelor's degree in information technology or a related field, plus 5 years of functional / technical industry experience, or an equivalent combination of education and experience.

5 years of broad IT leadership experience.

Advanced knowledge of technical and business techniques related to IT.

Advanced knowledge of common applications used in the gaming and hospitality industry, including system protection.

Excellent management skills, including prioritization.

Exceptional verbal and written communication skills, including presentation and influencing skills.

Demonstrated history of achievement, follow-through, and delivery.

Outstanding customer service skills, including departmental and vendor relations.

Strong leadership and team-building skills.

Ability to hold staff, contractors, and outsourcers to high standards.

Ability to learn new systems and technologies quickly.

Ability to analyze, understand, and communicate complex technical material.

Valid driver's license.

Ability to obtain and maintain required gaming licenses.

Ability to work varied shifts, including weekends and holidays, and be on-call as needed.

Ability to travel, including overnight stays, as needed.

About Us

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel / convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's what awaits you :

Health & Wellness : Choose from top-notch health plans, 24 / 7 Telemedicine access, and on-site health clinics (at select locations).

Financial Security : Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.

Work-Life Balance : Enjoy flexible spending accounts, maternity / paternity leave, and voluntary benefits for added peace of mind.

And More : Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities :

Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.

Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.

Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.

Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company : Cherokee Nation Entertainment

Apply for this job

Receive alerts for other IT Manager Business Systems job openings

IT Manager Business Systems

What are the responsibilities and job description for the IT Manager Business Systems position at Cherokee Casino & Resort?

What is the career path for a IT Manager Business Systems?

Job openings at Cherokee Casino & Resort

Not the job you're looking for? Here are some other IT Manager Business Systems jobs in the Catoosa, OK area that may be a better fit.

We don't have any other IT Manager Business Systems jobs in the Catoosa, OK area right now.

AI Assistant is available now!