What are the responsibilities and job description for the Customer Service Coordinator position at Chesapeake Plywood?
CREATE CONNECTIONS, DRIVE SUCCESS TODAY!
If you’re ready to bring the energy, crush sales goals, and build epic customer relationships — all while being part of a supportive, high-performing team — then keep reading. This is your shot to join a team where hustle meets heart, and the rewards match your grind.
WHAT YOU'LL BE CRUSHING:
SALES EXECUTION
- Make outbound calls and emails daily — no leads left behind.
- Handle inbound orders like a pro — accuracy is the name of the game.
- Track sales activity with precision — know where you stand at all times.
- Hunt for new customers — internet searches, online prospecting… nothing is off the table.
- Be the first line of contact — let the Senior Territory Specialists focus on closing big deals.
CUSTOMER RELATIONSHIP MANAGEMENT
- Regular check-ins with existing customers — keep relationships strong and thriving.
- Solve customer issues fast — report and resolve within 24 hours.
- Stay sharp on market conditions — share valuable insights in weekly sales meetings.
- Sync with Senior Territory Specialists — teamwork makes the dream work.
- Get those Google Reviews — quality over quantity, every time.
SERVICE & CUSTOMER EXPERIENCE
- Help plan weekly itineraries for Senior Specialists — set them up for success.
- Deliver top-tier customer service — because customer satisfaction isn’t optional, it’s everything to our success.
BOTTOM LINE: If you’re hungry, driven, and ready to be part of an exceptional team — this is YOUR moment. Don’t just apply — bring a winning mindset, and let’s make things happen.
Position Overview
Hours:
- Full-Time
- Monday to Friday, 7:30am - 4pm
Benefits
WHAT'S IN IT FOR YOU?
- 401(k) with Company Match – We’re not just talking about the future, but investing in it with you.
- Paid Time Off & Paid Holidays – Recharge and come back stronger.
- Growth and Advancement Opportunities – Climbing the ladder? We’ll hold it steady for you.
- Supportive Team Environment – You’re never alone in the grind. We've got your back.
- Medical, Dental, and Vision Coverage – Because you deserve to feel as good as you perform.
Compensation
$50K - $60K Plus Potential for Commission
Position Requirements
WHO WE’RE LOOKING FOR:
- High school diploma or equivalent — We’re about grit and drive, not just degrees.
- Sales experience? Preferred, but if you’ve got the hustle, we’ll teach you the rest.
- Wood products industry knowledge? A bonus — but your ambition matters more.
Position Responsibilities
YOUR SUPERPOWERS:
- Results-driven and laser-focused – You don’t just meet goals; you smash them.
- Master communicator – Whether it’s a phone call, email, or face-to-face, you know how to connect with clients and the team.
- Relationship builder – People don’t just like you; they trust you.
- Multitasking superhero – Juggling priorities? No sweat — you make it look easy.
- Detail-oriented – Precision matters, and you don’t cut corners.
- Self-motivated – You don’t wait for direction; you take action.
- Creative problem solver – Obstacles? Please. You thrive on finding solutions.
Company Overview
🎯 Culture: We’re not just about work—we’re about winning together. Our culture thrives on ownership, trust, and service. We work hard, celebrate successes, and have each other’s backs. It’s a dynamic environment where effort is recognized and results are rewarded. We value people who take initiative, embrace challenges, and contribute to a positive team atmosphere. Here, you’ll become part of a close-knit team that values hard work and communication.
🔧 Focus Service: Here, service is at the heart of what we do. We deliver high-quality solutions with a customer-first mindset. Whether you’re solving a problem or helping a customer succeed, you’ll play a key role in driving positive outcomes and setting the industry standard. Our team takes pride in handling customer needs efficiently and professionally, ensuring every interaction reflects our commitment to excellence. When you succeed, our customers succeed, and that’s the foundation of our business.
📚 Learning Opportunities: We believe in developing talent from within. With opportunities for growth and advancement, you’ll have the tools and support to sharpen your skills and move forward in your career. From hands-on training to learning directly from experienced leaders, we’re committed to helping you build a career, not just a job. We encourage curiosity, innovation, and continuous improvement because when you grow, we all grow.
🤝 Standards: We hold ourselves to high standards, not just in the quality of our products but in how we operate. Integrity, reliability, and consistency are non-negotiable. We believe that how we work matters as much as what we deliver. That means taking ownership, holding each other accountable, and striving to exceed expectations. We aim to be the trusted partner our customers count on, which starts with you.
Working Conditions
▶️ Premium Workplace: As a family-owned business, we offer the security of strong benefits like medical, dental, and vision coverage, a 401(k) with company match, and a culture that values both hard work and fun. We foster an environment where you can bring your best self to work every day. Your ideas matter, your effort counts, and your success is rewarded. This is more than a job—it’s a place where you can build a future.
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