What are the responsibilities and job description for the Call Center Representative/ Front Desk Receptionist position at Chesapeake Womens Care P A?
We are seeking a professional full-time Medical Receptionist for our physician office, Chesapeake Womens Care located in Annapolis, Maryland. This position creates a positive first and last impression for the practice and is pivotal to the practice running as smoothly and efficiently as possible. The hours are Monday - Friday and will vary from 6:45 am - 5:00pm.
Primary duties & responsibilities:
- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
- Triage clinical calls, ensuring all appropriate questions are asked and documented, recommending an appropriate course of action.
- Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability.
- Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that practice can successfully respond to patient needs.
- Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
- Effectively manage patient interactions to meet and exceed performance standards for all Key Performance Indicators (KPIs), such as Quality and scheduling accuracy.
- Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office.
- Maintain proficient knowledge of multiple site protocols and multiple physician schedules/changes to ensure appropriate information is provided to patients across national markets.
- Effectively communicate and coordinate work efforts with sites to a ensure superior patient experience.
- Maintain adherence to regulatory requirements following confidentiality guidelines for current/former patients
Will be occasionally asked to cover the front desk. Duties include:
Medical Receptionist Responsibilities:
- Greeting our patients with a smile
- Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
- Enters patient demographics in system
- Collects co-pays, past balances, and payment plans
- Reschedule appointments
- Answer phone calls as needed
- Perform other office duties as assigned by the manager.
Benefits include but are not limited to:
Medical, Dental, Vision Insurance
401K
Vacation and Sick time
- Customer service experience needed
