What are the responsibilities and job description for the Senior Customer Service Representative position at Chesterfield County?
High school diploma or GED; three years of customer service experience in a call center environment; college courses in accounting, business or related field preferred; or an equivalent combination of training and experience. Must be multi-task oriented and able to work under stressful and demanding situations. Good oral/written communication skills; good typing skills with speed and accuracy a must. Ability to demonstrate problem solving and resolution. PC experience in Word, Excel, and Outlook required. Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Responsibilities include but are not limited to: performing work of moderately difficult accounting duties involving the preparation, processing and maintenance of utility accounts in preparation for weekly billing. Prepare service orders for field and monetary adjustments for leaks, pool fills, vandalism and unexplained high consumption. Handle all portable meter accounts to include incoming applications, opening and closing accounts, ensuring deposits have been applied to the account, updating reads, and monitoring account balances for collections. Process notification of lost or stolen meters and lost equipment. Send written notification to account owners that meters need to be brought in for reads and past due reminders. Prepare all industrial accounts on file for billing. Ensure that each account has been read correctly and is ready to be billed. Take appropriate action when no reads have been received. Prepare all written correspondence for customers requesting leak adjustments, leak approval letters and unrepaired leak letters daily. Serve as back up for the Leak Adjustment Desk. Create manual billing and account corrections Perform other work as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.Monday - Friday; 8:30 a.m. - 5:00 p.m. Utilities
Responsibilities include but are not limited to: performing work of moderately difficult accounting duties involving the preparation, processing and maintenance of utility accounts in preparation for weekly billing. Prepare service orders for field and monetary adjustments for leaks, pool fills, vandalism and unexplained high consumption. Handle all portable meter accounts to include incoming applications, opening and closing accounts, ensuring deposits have been applied to the account, updating reads, and monitoring account balances for collections. Process notification of lost or stolen meters and lost equipment. Send written notification to account owners that meters need to be brought in for reads and past due reminders. Prepare all industrial accounts on file for billing. Ensure that each account has been read correctly and is ready to be billed. Take appropriate action when no reads have been received. Prepare all written correspondence for customers requesting leak adjustments, leak approval letters and unrepaired leak letters daily. Serve as back up for the Leak Adjustment Desk. Create manual billing and account corrections Perform other work as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Salary : $45,047 - $60,813
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