What are the responsibilities and job description for the Part-time-Seasonal-Parent Support Customer Service Rep position at Chicago Public Schools?
Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing nearly 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans : academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
District-run CPS schools are organized into 18 networks. The Office of Network Support provides administrative support, strategic direction, and leadership development to the schools within each network while also driving critical supports that help boost student learning.District-run CPS schools are organized into 18 networks. The Office of Network Support provides administrative support, strategic direction, and leadership development to the schools within each network while also driving critical supports that help boost student learning.Networks are led by a Network and Deputy Chief.
Job Summary :
Reporting to the Lead Parent Support Administrator, the Parent Support Customer Service (PSCS) Rep will manage a high volume of parent inquiries and requests regarding escalated school-related matters. PSCS Rep will help strengthen parental participation and engagement by improving parental access to vital information, resources and support. This role will serve as liaison to School Officials, Chiefs of Schools and Deputy Chiefs of Schools across the district by working with parents, families and schools to bring a variety of concerns to resolution.
This part-time / temporary position will be compensated for time worked on an hourly basis. The work schedule for this role will consist of an estimated 24 hours per week for an anticipated period of 3 months beginning March 25, 2024 and ending June 28, 2024. Due to the part-time / temporary nature of this work, this is not a benefit-eligible position.
The part-time / temporary PSCS Rep will be held accountable for the following responsibilities :
- Communicate with the Board office
- Handle calls from the PSC Mainline
- Translate for Spanish-speaking parents
- Generating tickets to create an electronic filing system of all parent concerns
- Other duties as assigned
In order to be successful and achieve the above responsibilities, the part-time / temporary PSCS Rep must possess the following qualifications :
Education Required :
Experience Required :
Knowledge, Skills and Abilities :
Conditions of Employment
As a condition of employment with the Chicago Public Schools (CPS), employees are required to :
