Senior Manager, Rail Instruction

Description

SALARY

140,920.08

POSITION SUMMARY

Manages and plans the implementation and administration of training programs for the Authority’s Rail Operations employees, employees within other departments of the Authority, and outside agencies. Serves as subject matter expert relative to the content, execution, and delivery of rail operations training programs and ensures successful implementation in work procedures.

Qualifications

PRIMARY RESPONSIBILITIES

• Oversees and directs rail instruction work methods, efficiency, safety conditions, and general appearance.
• Facilitates and supports training initiatives for Rail Operations.
• Oversees the training of all new rail operating personnel.
• Oversees contractually mandated operating certification program in the areas of safety, reliability and customer service.
• Initiates post-training review programs to ensure improved performance throughout an operating employee’s career.
• Serves as subject matter expert relative to the content, execution, and delivery of rail operations training programs and ensures successful implementation in work procedures.
• Reviews established criteria for promotional programs, reviews eligibility for training opportunities.
• Administers department training requests, revision to short range plans, documentation of training activities, and expenditure of training resources.
• Partners internally to respond to requests for revisions to existing programs, development of new programs and training to meet long term agency directives (equipment, customer service, procedural / policies).
• Participates in the development, administration, and monitoring of programs, policies, goals and departmental objectives and ensures consistency of interpretation.Develops and executes methods to improve workflow and processes. Recommends and administers policy and procedural improvements.
• Manages the training and documentation of training for Authority Rail Operations employees.
• Provides recommendations for new Rail Operations employee training, refresher training, and other initiatives to ensure safe and reliable service.
• Monitors the proper documentation and maintenance of records related to Rail Operation employee training and qualifications.
• Oversees payroll, department budget, and various other administrative functions of the department and supervises the preparation and processing of personnel documents (e.g., requisitions, change notices, certifications, transfer cards, grievance responses, complaints, etc.).
• Coordinates departmental special projects and studies.Reviews, evaluates, and recommends various actions to ensure on-time, reliable, and safe service. Provides technical expertise to interagency and interdisciplinary task forces in the areas of rail operations training, safety, equipment design, and scheduling.
• Plans, assigns, reviews, and evaluates the work of staff to ensure that agency objectives are met. Manages employee performance in accordance with safety and operating procedures and rules, including conducting disciplinary interviews, investigations and response to grievance.Prepares recommendations for discharge, responds to customer complaints, and monitors reporting supervisory and managerial employee observations.
• Hires, trains, develops, monitors, and evaluates performance of Instruction staff. Reviews and recommends personnel actions for approval.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position may include the following jobs :

Job Title

CHALLENGES

EDUCATION / EXPERIENCE REQUIREMENTS

PHYSICAL REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

WORKING CONDITIONS

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Salary : $140,920