What are the responsibilities and job description for the Support Staff position at Chicanos Por La Causa?
Amanecer Community Counseling Service at Chicanos Por La Causa is hiring a Support Staff to join our Compliance team! To learn more about Amanecer, visit amanecerla.org/
Title: Support Staff
FLSA: Non-Exempt, full-time
Pay: $21hourly
Location: This role will be focused at our Lynwood Office in SPA 6. However, the Support Staff team supports both SPA 4 and 6 and are expected to provide coverage at either location as needed to support the agency.
POSITION SUMMARY
Support Staff provides administrative and clerical support for the agency at both SPA 4 and 6 locations, and any other satellite offices. As the first point of contact, Support Staff creates a welcoming environment for all visitors to Amanecer. They communicate in both Spanish and English in order to guide clients and visitors towards the right resources and solutions. Support Staff work with all staff and leadership to provide the best service and experience to the community.
Support staff have a variety of responsibilities, including, but not limited to:
- Front desk duties (answering phone, triage, reminder calls and greeting clients, parking validation).
- Receiving, organizing, and sending out mail.
- Psychiatric assistance (referrals, schedule clients, reminder calls, etc).
- Assist Therapists and Case Managers with clerical duties, documents, calendar reminders, scheduling, etc.
- Navigating and working with various systems, such as medical records, EXYM, IBHIS.
- Check Medi-Cal eligibility for referrals and new clients.
- Translation whenever necessary.
- Provide child supervision when needed.
- Train other staff as needed.
MINIMUM QUALIFICATIONS AND COMPETENCIES
Education /Background:
- High School Diploma.
- Bilingual Spanish-speaking required.
Other Requirements:
- Detail oriented.
- Demonstrated computer skills.
- Demonstrated interpersonal skills and the ability to communicate effectively with clients, staff members and leadership.
- Demonstrated ability to provide outstanding customer service to clients.
- Interest and commitment to working with multiethnic, multicultural, low-income populations.
HYBRID REMOTE
Position is hybrid remote. Employee must be willing and available to work in the office as required, during office hours. Some positions require coverage at satellite locations such as SPA 6.
Salary : $21
