What are the responsibilities and job description for the FOH Manager position at Chick-fil-A Copperfield?
Note: This job description is intended to provide a general overview of the responsibilities and qualifications associated with the Chick-fil-A Team Member role. Actual job responsibilities and requirements may vary based on specific restaurant needs.
The Front-of-House Manager will have a proven track record in front-of-house restaurant management. The FOH Manager is responsible for leading a team of Team Leaders, ensuring exceptional customer service, efficient operations, and a welcoming dining experience. The ideal candidate should have a strong background in restaurant management, outstanding leadership skills, and enthusiasm for delivering outstanding service.
What You'll Do
Team LeadershipOversee and guide Team Leaders, fostering a positive and collaborative work environment.
Provide mentorship, training, & performance feedback to Team Leaders to ensure continuous improvement and growth.
Empower Team Leaders to effectively manage their teams, encouraging high levels of engagement and productivity
Customer Service Excellence
Uphold Chick-fil-A's customer service standards, ensuring all customers have a positive, memorable experience.
Collaborate with Team Leaders to set service expectations, resolve customer issues, and ensure efficient order accuracy and delivery.
Operational Efficiency
Collaborate with the back-of-house team to ensure seamless coordination between FOH and BOH operations.
Develop & enforce operational procedures to minimize wait times, maintain cleanliness, and optimize resource allocation.
Monitor and manage guest flow, addressing any bottlenecks or inefficiencies.
Training and Development
Assist in the creation and implementation of training programs for FOH staff, including Team Leaders, to ensure consistent service quality and adherence to standards.
Specialized Area Management
Independently own a key area of the business, such as Training, CEM, Food Safety, etc
Develop and implement strategies, protocols, and best practices to optimize FOH, ensuring compliance with Chick-fil-A's standards and industry regulations.
Performance Analysis and Improvement
Monitor and analyze key performance indicators (KPIs) such as customer satisfaction, wait times, and sales to identify areas for improvement.
Collaborate with Team Leaders to develop and implement plans to address performance gaps & enhance overall operations.
Communication and Collaboration
Maintain effective communication channels with Team Leaders, BOH and senior management to ensure alignment and shared objectives.
Collaborate to implement promotions, new menu items, and initiatives that enhance the customer experience.
Qualifications
Availability: Must be full time and available to work a full shift (ie. 5:30am-3:00pm or 2:00-close)Strong leadership skills with the ability to inspire and develop teams.
Exceptional customer service orientation and problem-solving abilities.
Excellent communication and interpersonal skills.
Proficiency in using relevant software applications for reporting and analysis.
Flexibility to work in a fast-paced environment, including evenings, weekends, and holidays.
What You'll Do
Team LeadershipOversee and guide Team Leaders, fostering a positive and collaborative work environment.
Provide mentorship, training, & performance feedback to Team Leaders to ensure continuous improvement and growth.
Empower Team Leaders to effectively manage their teams, encouraging high levels of engagement and productivity
Customer Service Excellence
Uphold Chick-fil-A's customer service standards, ensuring all customers have a positive, memorable experience.
Collaborate with Team Leaders to set service expectations, resolve customer issues, and ensure efficient order accuracy and delivery.
Operational Efficiency
Collaborate with the back-of-house team to ensure seamless coordination between FOH and BOH operations.
Develop & enforce operational procedures to minimize wait times, maintain cleanliness, and optimize resource allocation.
Monitor and manage guest flow, addressing any bottlenecks or inefficiencies.
Training and Development
Assist in the creation and implementation of training programs for FOH staff, including Team Leaders, to ensure consistent service quality and adherence to standards.
Specialized Area Management
Independently own a key area of the business, such as Training, CEM, Food Safety, etc
Develop and implement strategies, protocols, and best practices to optimize FOH, ensuring compliance with Chick-fil-A's standards and industry regulations.
Performance Analysis and Improvement
Monitor and analyze key performance indicators (KPIs) such as customer satisfaction, wait times, and sales to identify areas for improvement.
Collaborate with Team Leaders to develop and implement plans to address performance gaps & enhance overall operations.
Communication and Collaboration
Maintain effective communication channels with Team Leaders, BOH and senior management to ensure alignment and shared objectives.
Collaborate to implement promotions, new menu items, and initiatives that enhance the customer experience.
Qualifications
Availability: Must be full time and available to work a full shift (ie. 5:30am-3:00pm or 2:00-close)Strong leadership skills with the ability to inspire and develop teams.
Exceptional customer service orientation and problem-solving abilities.
Excellent communication and interpersonal skills.
Proficiency in using relevant software applications for reporting and analysis.
Flexibility to work in a fast-paced environment, including evenings, weekends, and h