What are the responsibilities and job description for the Executive Director position at Chick-fil-A | North Ridge?
The Executive Director serves as guardian on our Executive Leadership Team as a forward thinking-partner providing leadership to ensure our Mission “To Love Our Community Like No Other Company” is met. This individual must have a passion for service, people and operational excellence. The Executive Director sets the Vision to execute our Strategy of “Winning Hearts Every Day” and will effectively lead, monitor, create consistency, and drive 2nd Mile Service and Operational Excellence.
Primary Duties and Responsibilities
- Casting our Vision to our Team
- Leading and overseeing all aspects of corresponding Critical Success Factor of the business
- Collaborates with our Director’s/Team Leader’s to ensure Team Members being trained properly
- Maintain rigorous cleaning schedule
- Shift Leading
- Create culture of “continuous improvement”
- Establish and post written monthly goals
- Ensure efficient scheduling and set-ups
- Conduct regular meetings with corresponding staff
- Reports Customer Reviews and Evaluation findings at Leadership Meetings
- Track reports to determine areas for improvement
Leadership Skills
- Must possess leadership traits that Chick-fil-A seeks in future Operators.
o character – aligns with Chick-fil-A values
o chemistry – relationship builder, coaches others to perform
o competency – results oriented, systems thinker, quick study
- Servant Leader, team oriented with a passion for people and world class service
- Well organized manager with excellent verbal, written and electronic communications skills
REQUIREMENTS
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
