What are the responsibilities and job description for the Operations Manager position at Chick-fil-A Restaurants?
Chick-fil-A Dickson City is owned and operated by Keith Kelly. He became an Operator in 2021 after spending 27 years on Wall Street. He is a steadfast, servant-hearted leader who embodies grit and grace.
Position Summary:
The Operations Manager at Chick-fil-A Dickson City will provide operational oversight and strong leadership to the team. This person will lead, grow, and serve as a key individual impacting the day-to-day team members and business functions of a Chick-fil-A restaurant.
This opportunity offers a chance to develop long-term leadership skills and eventually serve as a top leader in an even larger capacity.
Key Responsibilities:
- Model core values to positively impact the team and culture.
- Lead and coach the team by being hands-on in the operation, building relationships with team members and customers.
- Hold team accountable for operational excellence, train, and develop team leaders and members.
- Ensure operational effectiveness, find ways to improve, and implement new strategies.
- Track metrics and results, focus on improving guest and team member care, and perform with excellence in a fast-paced environment.
- Lead with clear communication, monitor and increase team member retention, demonstrate good stewardship of the business and resources.
- Perform off-shift managerial tasks, meet regularly with the Operator and Leadership Team to set goals, train, and achieve results.
Skills & Experience Needed:
- Bachelor's Degree preferred, 2-3 years of hospitality experience or equivalent service experience.
- Organized, detail-oriented with a strong sense of follow-through, results-oriented, and able to work in a high-stress environment.
- High emotional Intelligence, passion for people, delivering world-class service, spirit of authenticity, grit, empathy, and a strong work ethic.
- Systems thinker, innovator, problem-solver, effective communicator, resourceful, and driven individual with a growth mindset.
- Ability to keep composure under high pressure and make decisions quickly, desire to care for and develop others, strong relationship builder.
