Human Resources Manager, CFA Supply- Charlotte, NC

Overview

The Talent Leader will report to the General Manager (GM) and oversee the day-to-day operations of the human resources team at the new Chick-fil-A Supply Distribution Center (DC) in Charlotte, NC. This individual will help lead a workforce responsible for distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the Southeast. The Talent Leader will ensure that the workforce can meet the demands of the DC, working closely with Chick-fil-A Supply Talent leadership and other distribution centers to drive the talent strategy at the DC. Supported by the Talent Specialist(s), the Talent Leader will manage reward and benefit systems to help meet broader organizational goals. This person will help drive continued innovation at an operation like no other in the food service industry, by focusing specifically on the engagement and development of the workforce.  This role will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities. Most importantly, the Talent Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com. 

Responsibilities

General:

• Support team leaders and provide guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation, etc.)
• Execute recruitment and retention initiatives that support the broader business goals of the DC
• Coordinate with the legal team at CFA Inc. to ensure legal compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations
• Implement and oversee performance review and incentive programs within the DC
• Achieve target Key Performance Indicators (KPIs) related to attrition, employee engagement and safety
• Drive employee engagement across all departments of the DC
• Support the Chick-fil-A vision and strategy by helping build a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as deemed valuable by management

Relationship Management:

• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
• Provide employee relations support to all distribution center staff
• Maintain a positive, service-focused mindset
• Demonstrate the ability to value both relationships and results and to put others above themselves
• Recruit, train, and develop a strong team

Minimum Qualifications

• Bachelor’s Degree in business administration, organizational development, human resources, or another relevant field
• 7 years of HR experience, preferably in a distribution or manufacturing environment
• Demonstrated knowledge of general HR policies, procedures and practices
• Ability to build relationships with and influence others across multiple operations
• Ability to navigate a confrontational situation, ensuring all parties are treated with honor, dignity, and respect
• Excellent business communication and presentation skills
• Experience with investigations including, but not limited to, accidents and harassment allegations
• Experience recruiting and developing a strong, diverse team
• Ability to lead through change management

Proficient in Microsoft Word, Excel, and Outlook

Preferred Qualifications

• 7-10 years of HR experience in a distribution or manufacturing environment
• Spanish speaking strongly preferred
• Active PHR/SPHR SHRM-CP/SHRM-SCP or similar certification
• Excellent knowledge of employment law and other governmental requirements related to human resources
• Working knowledge of logistics, warehousing and IT systems
• Working knowledge of supply chain innovations
• Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
• Demonstrated business acumen and ownership of HR KPIs; using data to drive continuous improvement
• Demonstrated ability leading in distribution center
• Startup experience

Food service distribution experience

Minimum Years of Experience

Travel Requirements

Required Level of Education

Major/Concentration

Minimum GPA (4.0 Scale)